Remote Technical Support Specialist

Summary

Join a globally recognized company and work alongside talented people in an environment that fosters learning and knowledge-sharing. As a Technical Support Specialist, you will research and troubleshoot technical support issues for clients, provide updates to clients regarding progress and completion of issues, and act as a liaison between clients and developers to resolve issues.

Requirements

• Knowledge of Windows OS, MacOS and basic of Linux OS
• Basic understanding of TCP/IP networking
• Strong analytical, problem-solving, and communication skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong professional communication skills with fluency in written and spoken English
• Enthusiasm, motivation, and desire to quickly learn the Chaos products
• Willingness to take responsibility and accountability for issues
• Analytical and problem-solving skills
• Strong organizational and time management skills
• Previous experience in customer service and/or technical support

Responsibilities

• Research and troubleshoot technical support issues for clients, and open tickets for developers when necessary
• Perform technical guidance and assistance in problem-solving, analyze system logs, and perform remote troubleshooting
• Document all customer interactions in our Zendesk ticketing system and follow up until cases are resolved
• Provide updates to clients regarding progress and completion of issues
• Act as a liaison between clients and developers to resolve issues
• Work with colleagues to troubleshoot when necessary and proactively share relevant information that may impact our clients

Benefits

• Supplemental health insurance
• Flexible working hours and additional days off
• Competitive remuneration package
• Technical trainings and certifications
• Play and relax area in the office
• Special Discounts