Remote Telephony Engineer

Summary

Join our team as a Telephony Engineer in Site Reliability Engineering, collaborating closely with cross-functional teams to ensure the reliability, performance, and security of our VoIP infrastructure.

Requirements

• Higher degree in Computer Science, Software Engineering, Telecommunications or similar
• Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP
• Expertise in VoIP related protocols (SIP, SDP, RTP)
• Experience with signaling analysis tools (e.g. Wireshark, sngrep, Homer)
• Knowledge of scripting and automation tools
• Ability to multi-task and efficiently manage competing priorities
• Strong problem-solving skills and attention to detail
• Experience with Observability, Monitoring, Performance or Availability tools or services, preferably in the infrastructure monitoring area

Responsibilities

• Identifying and resolving issues related to voice quality, connectivity, and other VoIP-related problems
• Knowledge in the use of SIP Proxy and Registrar (Kamailio) and Media Server (Freeswitch)
• Collaborating with cross-functional teams, including network engineers, and support teams
• Help roll out milestone releases
• Improve scalability, service reliability, capacity, and performance
• Contribute to monitoring, alerting, and tracking of the platform
• Consistently share knowledge about the changes made to the platform with the Support and NOC teams