Remote User Experience Expert

Summary

Join our team as a User Experience Expert fluent in English to offer services remotely. The successful candidate will work closely with a major client's IT team on site and be integrated into our company's team.

Requirements

• University degree in IT or relevant discipline
• Minimum 13 years of relevant working experience in IT
• Minimum 5 years' of experience in UX research and design
• Proven expertise in designing user-centered solutions across multiple industries
• Proficiency in UX research tools and methodologies (Figma, Miro, Hotjar and Optimal Workshop)
• Experience with Agile/Scrum methodologies and cross-functional collaboration
• Experience in accessible design
• Experience in synthesizing UX research, web analytics data, as well as surveys, legacy and organizational goals
• Experience in working with JIRA, Documentation and Knowledge Sharing (Confluence) and SharePoint Online
• Experience with project management methodologies (Agile)
• Experience with UX Research Techniques: Usability and User Testing, User Requirements Research, Heuristic Evaluations, User Centered Design (UCD), User Persona Development, User Journey Mapping, UX Writing, A/B Testing, Contextual Inquiry, Iterative Prototyping, Participatory Design (design sprints)
• Ability to apply Design Thinking principles to solve user-centered problems and co-create solutions with cross-functional teams
• Certifications in the following areas are required: User Centered Design, Usability and Accessibility Standards, Participatory Design (design sprints, visual conversation), Agile and Research Techniques
• Excellent command of the English, Dutch and French language

Responsibilities

• Create design prototypes and occasionally integrate/implement the design (Front-end dev)
• Use various UX practices and work closely with business and cross-functional teams to reach desired organizational goals
• Examine existing software products and identify usability issues
• Plan and execute tests to assess the usability of a product in development
• Analyze the findings and provide actionable recommendations
• Assist research groups (recruitment-related activities, data entry, note-taking, technical setup) to ensure that project work is delivered on time and meets quality standards
• Support the creation of a UX toolkit (templates, guides, etc.)
• Co-create and standardize templates, guides, workflows, and processes with support from team members and the UX Community of Practice

Benefits

Competitive remuneration (either on contract basis or remuneration with full benefits package)