Remote Worker Engagement Specialist

Summary

Join our team as a social compliance expert based in Taiwan to collaborate with clients and suppliers on digital worker engagement programs, driving meaningful impact.

Requirements

• 5+ years’ experience working within the global supply chain industry, delivering social or labour impact projects
• Excellent communication skills, both oral and written, in both English and Traditional Mandarin is required; additional languages a plus
• Organized, conscientious and accountable
• Experience in customer / client services and delivery
• Based in Taiwan is required
• Occasional travel nationally may be required
• Understanding of labour, human and community rights issues in global supply chains
• Knowledge and experience in community relations, corporate social responsibility programs
• Experience with adopting new technology and train others to do the same
• Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects
• Passion for equality and safe workplaces

Responsibilities

• Lead the deployment of digital worker voice programs in workplaces in Taiwan
• Lead supplier platform training and technical support
• Lead case management of grievances in programs that have a digital grievance mechanism - liaising and collaborating with suppliers and brands
• Be available for investigation and remediation support if requested by brands
• Support the development and updating of supplier and worker onboarding materials
• Own regular communication with supplier management - from program introduction to status check-ins
• Liaise with internal stakeholders including the Director of Client Services, Client Services Senior Managers and Managers and Deployment Team to ensure effective deployment
• Gather client and supplier feedback and ideas to inform platform advancements

Benefits

Remote work