Renewal Manager

Summary

Join AppZen, a leader in autonomous spend-to-pay software, as a Renewal Manager. You will be responsible for the end-to-end renewal process for our customers, ensuring seamless contract renewals and high customer satisfaction. This pivotal role involves managing customer communication, generating quotes, handling contract negotiations, and maintaining accurate records in Salesforce. You will collaborate with various internal teams and contribute to key retention metrics. The ideal candidate possesses strong organizational and communication skills, experience in contract management within a B2B SaaS environment, and proficiency in Salesforce. AppZen offers a competitive compensation and benefits package, including opportunities for professional growth within a dynamic and inclusive company culture.

Requirements

• 3+ years of experience in contract management, renewals, or customer-facing roles within a B2B SaaS organization
• Proficiency in Salesforce or similar CRM systems; ability to manage and update customer records accurately
• Strong organizational skills with the ability to manage multiple renewals simultaneously and meet deadlines across 150-200+ renewals per year
• Excellent verbal and written communication skills; ability to convey complex information clearly and professionally
• Detail-oriented mindset—the fine print, MSA, contract terms, customer history—with a commitment to accuracy and quality in documentation and communication
• Proven ability to build and maintain strong customer relationships

Responsibilities

• Manage the renewal lifecycle for AppZen’s customer contracts, ensuring timely and accurate completion
• Act as the primary point of contact for customers during the renewal process, providing clear and professional communication
• Generate and deliver renewal quotes and order forms accurately and in a timely manner
• Facilitate the review, negotiation, and execution of renewal contracts, ensuring alignment with customer and company requirements
• Accurately update and maintain renewal records in Salesforce, ensuring all information is current and complete
• Work closely with Customer Success, Sales, and Finance teams to ensure alignment and smooth execution of renewals
• Contribute to usage, value, and retention and churn metrics by managing renewals efficiently and identifying opportunities for improvement
• Continuously identify and implement improvements to the renewal process to enhance efficiency and customer satisfaction

Preferred Qualifications

• Familiarity with FinTech
• Bachelor’s degree in business, finance, or a related field
• Previous experience using a Customer Success Platform such as Catalyst or Gainsight

Benefits

• Competitive salary package and bonus or variable incentive pay
• Comprehensive medical, dental, vision and life insurance benefits
• Paid parental leave for eligible employees
• Lots of office perks like snacks, happy hours, company events