Renewal Manager

Summary

Join Wiz, a rapidly growing cloud security company, as a Renewal Manager and play a key role in customer retention and expansion. Collaborate with Sales and Customer Success teams to secure renewals, exceed revenue goals, and mitigate renewal risks. Assess customer health, manage multiple commercial customer renewals concurrently, and maintain accurate renewal forecasts. Identify at-risk clients, escalate concerns, and collaborate with partners to identify and close joint opportunities. Contribute to process improvements and maintain strong relationships with internal and external stakeholders. This is a pipeline posting for future opportunities.

Requirements

• 3+ years of related cybersecurity and renewals experience
• Ability to work independently and as part of a team
• High collaborative with ability to succeed in an entrepreneurial environment
• Proven track record of success and over-achievement of renewal quota in previous positions
• Deep understanding of SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
• Experience in SaaS revenue organization: Sales, CSM, or prior renewals team experience
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date
• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy
• Maintain and report an accurate forecast of renewals within assigned book
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale
• Escalate whenever appropriate to help resolve customer concerns
• Identify “at-risk” renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities
• Collaborate cross functionally with Legal and Deals Desk as applicable
• Recommend and contribute to process improvements