Renewal Specialist

Summary

Join Crunchbase's Customer Success team as a Renewal Specialist and play a vital role in ensuring client retention. You will manage the renewal process for subscription-based services, working closely with customers to understand their needs and secure timely renewals. This position requires strong communication and negotiation skills, attention to detail, and the ability to manage multiple accounts. Crunchbase offers a remote-first work environment, competitive pay, and excellent benefits, including generous PTO, wellness stipends, and comprehensive health insurance. The ideal candidate possesses experience in customer service or account management, ideally within a B2B SaaS or startup setting. Crunchbase values diversity and inclusion and encourages applications from individuals who may not meet all listed requirements.

Requirements

• Strong verbal and written communication skills, with the ability to engage and influence stakeholders at various levels
• Strong negotiation skills with ability to navigate contract discussions
• A passion for delivering excellent customer service and a strong commitment to customer success
• Exceptional attention to detail, with the ability to manage multiple accounts and deadlines simultaneously
• Quick learner, coachable, and adaptable to a dynamic environment
• Effective communicator across teams via video conferencing, phone, or email
• Familiarity with automation tools (e.g., Outreach, Salesforce, LinkedIn preferred)

Responsibilities

• Manage the end-to-end renewal process for a portfolio of customer accounts, ensuring timely and successful renewals
• Work closely with CSMs, CS Ops, and Customers to understand customers business objectives, reach mutually beneficial agreements, challenges, and satisfaction with our services
• Collaborate with internal teams (e.g., Sales, Product) to address customer concerns and ensure a seamless renewal process
• Maintain accurate records of renewal activities, forecast, customer interactions, and outcomes in CRM system
• Identify and communicate potential upsell opportunities to the Sales team, based on customer needs and product usage
• Serve as a customer advocate within the organization, ensuring that customer feedback is communicated and acted upon
• Anticipate challenges, identify opportunities for solutions, and systematize them to support scalable growth as the team and customer base expand
• Performs other related duties as assigned

Preferred Qualifications

• Secondary education in Business, Marketing, Communications, or a related discipline preferred or equivalent experience
• Previous experience in customer service, account management, or a related field is preferred but not required
• Experience in B2B SaaS or startup environments is a plus

Benefits

• Competitive salary and equity
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly fitness / mental health stipend
• 14 weeks of fully-paid time off for new parents
• Flexible Paid Time Off (PTO)
• Volunteering Paid Time Off
• Incredible medical, vision and dental benefits for employees and their families
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Matching charity contributions for our Townhall awards