Renewal Specialist

Summary

Join Newsela as a Contractor Renewal Specialist based in Mexico, Costa Rica, or Colombia to help scale and streamline renewal operations for schools and small districts. You will manage a portfolio of approximately 500 accounts, owning the end-to-end renewal process. Responsibilities include automating quote generation, ensuring data integrity, communicating with customers, and optimizing renewal programs. Collaboration with internal stakeholders across various teams is crucial. The role requires strong attention to detail, experience in SaaS or EdTech, and excellent communication skills. Experience with Salesforce.com and Gainsight is preferred. Please note that this contract role is not eligible for company-sponsored benefits.

Requirements

• Fluent in English, both written and verbal
• 6+ months of experience in a SaaS or EdTech environment in roles such as Sales Development Rep, Renewals Rep, or Business Development
• Strong attention to detail and ability to manage high-volume, deadline-driven work
• Excellent written and verbal communication skills
• Comfortable working independently and collaboratively
• Highly organized, process-oriented, and eager to improve how things get done
• Fluent in English and ability to work US Hours

Responsibilities

• Maintain Book of Business Own book of business, owning end-to-end renewal process for a portfolio of school and small dstructs across approximately 500 accounts
• Quote Generation Automation You’ll own and improve our automated quote generation workflows, helping ensure customers receive accurate quotes quickly
• Own the renewal, expansion and risk mitigation experience for a defined set of accounts
• Support and scale our quote generation process for schools and small districts
• Help evaluate and implement tools that enhance automation and price estimation
• Customer Documentation & Communication You’ll ensure data integrity and a seamless customer experience throughout the renewal process
• Maintain accurate subscription, contact, and quote information in various record systems
• Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed
• Complete assigned Gainsight tasks and surveys on time
• Renewal Program Optimization You’ll bring a critical eye to our renewal strategy and processes
• Contribute ideas and feedback on how we can improve the customer renewal journey
• Identify ways to increase efficiency and reduce churn
• Support cross-functional efforts to evolve renewal communications and documentation
• Cross-Functional Collaboration You’ll work with internal stakeholders across CS, Sales Optimization, and RevOps
• Act as a key liaison between internal teams to ensure alignment
• Help pilot improvements and share insights from your work to shape broader processes

Preferred Qualifications

• Experience owning a book of business or managing account-based workflows
• Experience with Salesforce.com and/or Gainsight