Renewal Specialist

Summary

Join Level Access as a Renewal Specialist and lead the end-to-end renewal process for named enterprise customers, ensuring timely contract closures and contributing to customer satisfaction and retention. You will be responsible for achieving on-time renewals, with additional incentives for identifying and driving customer expansion opportunities. This role involves close collaboration with various teams, including Account Executives, Solutions Engineers, and Customer Success Managers. You will leverage sales tools like Salesforce and Clari, and utilize market intelligence tools such as ZoomInfo. The position is a full-time, remote role offering a competitive benefits package, including bonus opportunities and unlimited vacation.

Requirements

• 3+ years of experience in renewal or retention roles within the software/SaaS industry
• Hands-on experience with tools such as Salesforce, Clari, and ZoomInfo to manage opportunities and inform strategies
• Demonstrated ability to meet or exceed renewal and revenue retention plans
• Strong skills in handling negotiations and addressing customer objections to drive value-based outcomes
• Ability to assess customer needs, identify potential roadblocks, and craft solutions that support on-time renewals and expansions
• Proven success working in a collaborative environment, partnering with cross-functional teams to achieve shared goals
• Capability to adjust in response to shifting priorities and organizational changes

Responsibilities

• Lead and conduct the renewal process for enterprise customers, ensuring timely contract closure and improving revenue retention
• Proactively find opportunities for customer growth and collaborate with the account team to drive incremental expansion during renewal cycles
• Partner with internal stakeholders such as Account Executives, Customer Success Managers, and Legal to develop and complete comprehensive renewal strategies tailored to each account
• Accurately manage a rolling 120-day renewal forecast and ensure any risks are proactively addressed and resolved
• Leverage sales opportunity management tools like Salesforce and Clari to manage data quality, track progress, and meet internal KPIs
• Use enrichment and prospecting tools such as ZoomInfo to gather insights that inform renewal and expansion strategies
• Build strong customer relationships by engaging in strategic conversations, addressing objections, and demonstrating the value of solutions tailored to their needs
• Work within a team-oriented sales pod, contributing to overall success by fostering alignment and accountability across all roles
• Consistently meet or exceed renewal goals and demonstrate a proven ability to deliver against individual and team metrics

Preferred Qualifications

Preferably experience working with customers in private commercial and enterprise as well as engaging marketing or DevOps teams

Benefits

• Bonus opportunities
• Unlimited vacation/FTO
• Remote role