Renewals Specialist

Summary

Join Grafana Labs as a Renewals Specialist and become a key player in retaining and growing our global customer base. You will be responsible for tracking, forecasting, and identifying risks related to renewals, ensuring seamless execution. Working closely with account teams, you will drive renewal strategies, ensuring customers see continued value and long-term success. This critical role impacts millions in revenue and helps define a modern, strategic renewals function. You will drive key business metrics like on-time renewals, retention, and expanded contract terms, building a best-in-class renewals experience. This is a high-impact opportunity to influence millions in revenue and help define what a modern, strategic renewals function looks like at a fast-growing company.

Requirements

• 2+ years of experience owning renewals or in a Customer Success, TAM or other role which influences the renewals process
• Solid business knowledge - curious and keen to learn
• Strong numeracy skills
• We’re a startup so your job duties will be varied, complex, and will require strong judgment, collaboration, and leadership
• We are a remote first company so you should be comfortable and skilled at working remotely with an international team
• You will need first class written and verbal communication skills both to collaborate with a broad range our remote-first internal teams and with our worldwide customers

Responsibilities

• Be a key business partner to the Observability Architecture team, enthusiastically renewing our existing customer accounts, which could also include upgrading them to new pricing
• Own the forecasting of renewals for the business
• Manage a 2 quarter out renewal pipeline, partnering closely with the account team and providing a seamless experience to our customers
• Self-motivated to overachieve on weekly, monthly and quarterly targets (activity, renewal attainment)
• Work with the customer success scale team to develop pre-emptive campaigns as you notice commonalities in churn requests
• Collaborate with the account teams to develop and execute renewals strategy, improve product adoption, and address churn risk in the business
• Maintain a high level of professionalism, empathy, curiosity
• Work with the team to enhance customer documentation and create internal enablement material

Benefits

• In the United States, the OTE range for this role is $107,000- $129,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process
• All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success
• We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment
• Remote-First, Global Culture – Work from anywhere with collaboration at the heart of everything we do
• Transparent Communication – Expect open decision-making and regular company-wide updates
• Innovation-Driven – Autonomy and support to ship great work and try new things
• Open Source Roots – Built on community-driven values that shape how we work
• Empowered Teams – High trust, low ego culture that values outcomes over optics
• Career Growth Pathways – Defined opportunities to grow and develop your career
• Approachable Leadership – Transparent execs who are involved, visible, and human
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do
• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it
• Balance is Key - We operate a global annual leave policy of 30 days per annum
• 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect