Renewal Specialist

KnowBe4
Summary
Join KnowBe4 as a TT/SMB Renewal Specialist and coordinate with TT/SMB CSMs and customers to provide pricing quotes for renewals, successfully closing opportunities. Manage opportunities within your assigned portfolio, conducting research to understand customer health and account status. Strategize with CSMs and Account Managers on renewals to maximize bookings, proactively discover customer needs, and handle objections. Negotiate optimal terms, employ pricing strategies meeting company standards, and generate pricing quotes. Manage your opportunity pipeline, meet targets, maintain CRM records, and complete deal sheets accurately. This role requires strong communication, time management, and customer service skills, along with sales or negotiation experience and familiarity with IT security concepts.
Requirements
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Previous sales or negotiation experience
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email and video conferencing
Responsibilities
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Employ pricing strategies that meet the Company’s standards, policies, and procedures
- Generate pricing quotes for renewals
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director to review
- Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company’s CRM
Preferred Qualifications
Experience with Salesforce or other CRM preferred
Benefits
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- A relaxed dress code
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