Renewal Specialist

Summary

Join KnowBe4 as a TT/SMB Renewal Specialist and manage all opportunities within your assigned customer portfolio. You will coordinate with CSMs and Account Managers to strategize renewals, proactively conduct customer discovery, negotiate optimal terms, and employ effective pricing strategies. Responsibilities include generating pricing quotes, managing your opportunity pipeline, accurately completing deal sheets in Salesforce, exceeding bookings targets, and maintaining impeccable CRM administration. This role requires experience in sales or negotiation, strong communication and organizational skills, and familiarity with IT security concepts. KnowBe4 offers fantastic benefits including company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, and more.

Requirements

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Previous sales or negotiation experience
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing

Responsibilities

• Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
• Coordinate with TT/SMB CSMs and Account Managers to strategize on renewals to maximize bookings
• Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
• Negotiate with customers on opportunities to prevent churn and secure optimal terms
• Employ pricing strategies that meet the Company’s standards, policies, and procedures
• Generate pricing quotes for renewals
• Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Director to review
• Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your opportunities in the Company’s CRM

Preferred Qualifications

Experience with Salesforce or other CRM preferred

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• A relaxed dress code