SI Group is hiring a
Renewals Agent in Worldwide

Summary

The Renewal Coordinator will support the renewal process at SimplyInsured, collaborating with the Customer Success team to keep processes seamless and efficient. The main goal is to ensure small business owners maintain appropriate health insurance plans for their employees and families. The role requires 1-3 years of customer service experience, multitasking skills, familiarity with support ticketing and/or support CRM software tools, and strong communication skills.

Requirements

• 1-3 years of experience in customer service
• Highly productive with good multitasking skills
• Passion for helping people, especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools

Responsibilities

• Review past contracts and prepare renewal quotations for customers using SalesForce.com
• Work closely with team members to present renewal quotes and close renewal opportunities for the clients
• Identify any missing information needed during a customer's renewal process to ensure their questions are answered and coverage is maintained
• Ensure the integrity of client information maintained in the database systems
• Assist with streamlining of systems and processes to further enhance automation and efficiency

Benefits

• Generous stock option packages
• Competitive compensation
• Take what you need' time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k