Renewals Associate

Summary

Join Ncontracts as a Renewals Associate and play a key role in our customer lifecycle, ensuring seamless contract renewals and contributing to retention and revenue goals. Collaborate with Customer Success, Legal, and Finance teams to manage timelines, negotiate terms, and deliver exceptional customer experiences. This role offers more than just transactional tasks; it's an opportunity to build relationships, solve problems, and make a measurable impact. You will manage a portfolio of client renewals end-to-end, identifying and mitigating roadblocks to ensure successful, on-time completion of processes and contract execution. Ncontracts offers a fun, fast-paced work environment with excellent benefits and a competitive salary.

Requirements

• Highly proactive, "can-do" attitude
• Strong written and verbal communication skills
• Solid critical thinking/problem-solving skills
• Intermediate Excel skills
• Ability to successfully manage multiple priorities simultaneously
• 2+ years of related experience

Responsibilities

• Manage a portfolio of client renewals end-to-end each month, identifying and helping mitigate roadblocks at an early stage, ensuring successful, on-time completion of processes and contract execution
• Trigger introductory e-mails at least 60 days in advance of client renewal date
• Send agreements to clients via DocuSign
• Ensure timely follow-ups for all client renewals within your portfolio
• Schedule and facilitate client meetings as-needed
• Record all client communications to Salesforce
• Promptly escalate non-responsive or disengaged clients
• Populate tracking tool with all updates
• Finalize Renewals by updating Netsuite and Salesforce

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days