Renewals Manager

Summary

Join TradeCentric as a Renewals Manager and drive the renewal process within the Customer Success Department. You will ensure high customer retention by proactively engaging with customers, understanding their needs, and maximizing the value of TradeCentric’s solutions. Collaborate with Customer Success Managers and other stakeholders to develop renewal strategies, mitigate churn, and identify growth opportunities. Serve as a trusted advisor to customers, advocating for their success while aligning TradeCentric’s solutions with their business objectives. This remote role is crucial for maintaining long-term customer relationships, ensuring seamless renewals, and driving revenue retention and expansion. The target base salary is up to $80,000, with total on-target earnings (OTE) of up to $120,000.

Requirements

• Bachelor's degree in Business or a related field
• 5+ years of experience in a renewals, customer success, account management, or sales role within the IT or SaaS industry
• Strong understanding of SaaS business models, subscription renewals, and customer retention strategies
• Proven ability to manage contract negotiations and renewal discussions with senior-level stakeholders
• Exceptional communication and interpersonal skills with the ability to build strong customer relationships
• Data-driven mindset with the ability to analyze trends, forecast renewals, and identify risks
• Proficiency in CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight, or similar)
• Strong problem-solving skills and the ability to navigate complex customer scenarios

Responsibilities

• Manage the end-to-end customer renewal process, ensuring timely execution and successful contract renewals
• Proactively engage with customers to understand their business goals, challenges, and future needs
• Develop and execute renewal strategies to drive customer retention and minimize churn
• Partner with Customer Success Managers to identify upsell and expansion opportunities within existing accounts
• Analyze customer usage data, feedback, and engagement levels to assess renewal risks and take corrective actions
• Collaborate with internal teams to address customer concerns and ensure a smooth renewal experience
• Help Customer Success identify upsell/cross-sell opportunities as part of the renewal to maximize customer value and growth
• Maintain accurate renewal forecasts and reporting, leveraging CRM tools to track renewal pipeline and performance metrics
• Facilitate contract negotiations and ensure alignment with customer expectations and company objectives
• Maintain detailed records of all contract renewals, including correspondence and documentation related to negotiations
• Collaborate closely with legal, finance, and operations departments to align contract renewals with company goals and objectives
• Drive continuous improvement in the renewal process by gathering insights and refining best practices
• Ability to own a large number of active deals, identify problems, and suggest solutions with process management, solid consultation skills, be financially savvy
• Other duties as assigned

Preferred Qualifications

• Experience working with enterprise-level customers in the procurement and/or e-commerce industry
• Previous experience in a customer-facing role within a SaaS or B2B technology company
• Knowledge of contract management and revenue recognition principles

Benefits

• Health Benefits: Medical, Dental and Vision
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Dependent Care FSA (DCFSA)
• 401k with Company Match
• Flexible Time Off
• Volunteer Time Off
• Paid Parental Leave
• Company paid Short Term & Long Term Disability
• Company paid Life Insurance