Renewals Specialist

Summary

Join Rithum™, the world's most trusted commerce network, as a Renewals Specialist! You will drive account renewals, ensuring smooth customer transitions and building value. This role requires strong organization, coordination with cross-functional teams, and customer-facing interactions. You will manage the renewal process, retain and increase subscription revenue, and leverage renewal activity for upsells. Success demands experience in SaaS renewals, account management, and negotiation skills. Rithum offers a supportive and inclusive work environment with competitive compensation and benefits.

Requirements

• Experience in renewals, sales or account management at a SaaS company
• Experience managing a book of business comprised of SMB and Enterprise Level accounts
• Comfortable with negotiation and having conversations with procurement departments
• High confidence in managing customer quoting, contracts, and terms
• Strong customer-facing acumen and communication skills
• High proficiency with Salesforce or other CRM systems
• Excellent organizational skills
• Able to build relationships and work across many cross-functional teams

Responsibilities

• Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience
• Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
• Migrate existing customers from our legacy plans on to new packaging and pricing
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Update renewal forecast on a weekly basis and report up to management
• Leverage the renewal activity to promote upsells/new products alongside Account Executives
• Create client proposals and contracts for all existing customer client renewals within your book of business
• Continuously iterate and provide feedback on the renewal experience

Preferred Qualifications

Experience working within or an understanding of eCommerce

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year
• Remote-first working conditions
• Generous time off
• Wellness days
• Industry-competitive compensation and total rewards benefits