Reporting And Insights Specialist

Summary

Join GROW Inc., an Australian FinTech company, as a Reporting and Insights Specialist. You will design, implement, and optimize Jira workflows, create dashboards, develop automation rules, and act as a Jira subject matter expert. Responsibilities include overseeing Jira projects, providing training and support, and collaborating with cross-functional teams. The ideal candidate possesses proven Jira and Confluence experience, strong administration skills, and excellent problem-solving abilities. GROW Inc. offers a flexible, remote work environment and various benefits, including additional wellness leave, birthday leave, a learning and development budget, health insurance for you and two dependents, and government contributions paid on top of salary.

Requirements

• Proven experience working with Jira and Confluence, including in-depth knowledge of Jira workflows, dashboards, issue types, custom fields, and automation
• Strong Jira administration experience, including managing projects, permissions, and user roles
• Demonstrated ability to configure and customise Jira workflows and dashboards to meet business requirements
• Experience in troubleshooting and resolving complex Jira-related issues and challenges
• Ability to automate processes and develop automation rules in Jira to improve team efficiency
• Excellent problem-solving abilities, with a knack for transforming challenges into opportunities
• Strong communication skills with the ability to collaborate with technical and non-technical teams
• Experience in Agile methodologies (Scrum, Kanban)

Responsibilities

• Design, implement, and optimise Jira workflows tailored to the organisation's processes and needs
• Create, customise, and maintain Jira dashboards to provide meaningful insights for teams and leadership
• Develop and maintain automation rules to streamline processes, reduce manual work, and improve system efficiency
• Oversee Jira projects, permissions, and user roles, ensuring the tool is configured to support team workflows and business needs
• Act as a subject matter expert for Jira-related issues, providing solutions and resolving challenges quickly and effectively
• Continuously assess the current Jira and Confluence setup, making recommendations for improvements and implementing best practices
• Configure and manage the integration of Jira with Confluence, ensuring seamless collaboration between the two platforms
• Provide training and support for team members, ensuring users are effectively utilizing Jira and Confluence to their full potential
• Work with cross-functional teams to understand their requirements and help translate them into Jira and Confluence solutions that drive productivity

Preferred Qualifications

• Experience in integrating Jira with other tools or systems (e.g., Confluence, Bitbucket, Slack)
• Jira certification (e.g., Atlassian Certified Jira Administrator)
• Familiarity with advanced Jira add-ons and plugins (e.g. Jira Portfolio, ScriptRunner)
• Experience in providing training and user support for Jira and Confluence users

Benefits

• ME Days - Take an additional 3 days of leave off per year for wellness!
• Birthday Leave - Take an extra day off per year on your birthday!
• Learning & Development Budget - up to $200 AUD per year to use on your own development!
• Remote Work Arrangement - we have a flexible, remote working environment!
• Health Insurance - For you and 2 dependents!
• Government Contributions paid on top of salary