Campaign Reporting Specialist

Summary

Join Airship's Strategic Services team as a Campaign Reporting Specialist! You will be a key expert, creating successful campaign messages using our Business Insights tool and analyzing customer, platform, and campaign results. This role directly impacts customer campaign success through data-driven recommendations. You'll craft customized reports and dashboards, perform key performance analyses, and collaborate with cross-functional teams. You'll also support campaign creation, troubleshoot issues, and provide customer training. This fully remote position requires strong analytical, communication, and presentation skills, along with experience in digital marketing and analytics.

Requirements

• Strong presentation and presentation design skills
• Proficient in data storytelling and data visualization
• Experience writing and executing SQL queries, Python or R
• Strong communication skills including the ability to communicate with both technical and non-technical customers and internal stakeholders
• Collaborative and able to work in a team environment and independently
• Able to quickly build trusting customer relationships
• Self-starter, driven to learn new things and take on new challenges
• Strong project and time management skills to balance multiple customers and projects simultaneously
• Strong interpersonal skills and a desire to work in a dynamic and fast-paced environment
• Experience executing or analyzing digital marketing campaigns for a global brand and/or with a SaaS marketing company
• Comfortable with mobile platforms including iOS and Android, as well as SMS, Mobile, Web, Wallet and Email
• Experience with one or multiple business intelligence tools (Looker, Tableau or similar)

Responsibilities

• Create customized reports and dashboards and surface insights for data-driven recommendations
• Ensure reports and analytic read-outs articulate a clear data story inclusive of contextual information for relevant and actionable results
• Perform key performance analyses as needed to support strategic and account delivery, including but not limited to audience analysis, campaign analysis, campaign performance reporting, offer/ promotion analysis and segment migration analysis
• Collaborate with customer-facing team members, including Strategic Consultants, Campaign Specialists and Account Managers on customer or internal analytic requests for optimal analysis, insights and recommendation and align analysis and recommendations ahead of delivery
• Support the Campaign Specialist team through the successful creation of campaign messages including, audience identification and segmentation as needed. QA and test campaigns in the platform for customer approval before deployment
• Deliver customer and internal projects and effectively manage time tables and deployment calendars while working on multiple customer projects simultaneously
• Take ownership of implicit and direct customer questions, concerns and requests, troubleshoot any issues and partner with the appropriate teams to resolve issues and provide solutions to customers
• Proactively and confidently provide updates to customers on the status of reports and campaigns
• Facilitate customer adoption and provide training/ retraining to customers on the Airship analytics tool as needed
• Document and provide user feedback to Product and other internal teams
• Stay up-to-date on Airship feature, channel and functionality updates for campaign integration and strategic recommendations for customers

Preferred Qualifications

Ability to read and write HTML, CSS & Javascript

Benefits

• Fully remote position
• Up to 10% travel based on business needs or as requested by your manager
• Starting base pay range for this position is: $68,000 - $75,000 USD per year
• Some roles may also be eligible for commission, bonus, or other performance incentives
• Equity is also offered with this role
• Airship offers a robust benefits package as part of our Total Rewards approach to compensation