Research Operations Manager

Summary

Join Figma's growing Research team as a Research Operations & Enablement Manager! This full-time role, available in US hubs or remotely, focuses on streamlining and scaling research practices. You will develop and manage workflows, oversee research tools, support researchers, maintain operational standards, manage budgets and vendors, and collaborate cross-functionally. The ideal candidate possesses 5+ years of relevant experience, expertise in participant recruitment, strong process optimization skills, and excellent communication abilities. Figma offers a competitive compensation package including health, dental, vision, retirement, parental leave, PTO, and more.

Requirements

• 5+ years of experience in research operations, program management, or a similar role, preferably in a SaaS or tech environment
• Expertise in participant recruitment, including sourcing, screening, scheduling, and managing participant databases with privacy compliance
• Strong process optimization and scaling skills, with experience developing efficient workflows, documentation, and knowledge-sharing systems
• Familiarity with research tools like User Interviews, Great Question, Sprig, or Snowflake, along with vendor management experience
• Excellent organizational and stakeholder management skills to work cross-functionally with researchers, designers, PMs, and engineers
• Strong communication skills, with the ability to create self-service resources, training materials, and frameworks to enable teams to conduct effective research

Responsibilities

• Streamline Research Operations: Develop and manage scalable workflows for participant recruiting, incentive management, and research project tracking
• Support Tools and Resources: Oversee the research tooling stack, ensuring tools like Sprig, Great Question, and Snowflake are effectively maintained and optimized for team use
• Enable Research Teams: Partner with researchers to provide operational support, including managing participant recruitment and incentives, enabling them to focus on delivering impactful insights
• Foster Research Excellence: Maintain high operational standards through effective documentation, knowledge sharing, and process improvement
• Manage Budgets and Vendors: Own the research operations budget, including vendor negotiations, renewals, and procurement processes
• Drive Cross-Functional Collaboration: Work closely with product, design, and engineering teams to align research needs with organizational goals and priorities

Preferred Qualifications

• Experience managing research budgets, handling vendor negotiations, and streamlining procurement processes
• Knowledge of mixed-methods research and how research operations can support different methodologies
• Previous experience in a scaling organization where research operations evolved alongside business growth
• Basic knowledge of SQL, Python, or automation tools to improve research operations efficiency
• Experience in UX design or product development, with an understanding of design and product workflows to better align research operations with business needs
• Understanding of research ethics, participant data management, and compliance requirements such as GDPR and CCPA

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles