Retail Service Area Manager

Summary

Join Mattel's Retail Service team as a District Manager, leading and motivating a team of 20+ Regular Reps and 30-80 year-round Associates to achieve retail execution on key account programs. You will be responsible for people management, account management, district operations, and market surveillance. The role requires extensive travel, proficiency in Microsoft Office, and the ability to lift 50 lbs. Experience in consumer products, retail management, or sales is preferred, as is a BS/BA degree in Business/HR Management. Mattel offers a flexible work model and a collaborative, innovative, and execution-focused work environment.

Requirements

• Must be able to travel throughout the year
• Proficient in Microsoft Office - Excel, Word, PowerPoint (Mattel issued computer and iPad)
• Have access to a Vehicle including valid driver’s license and current car insurance indicating you are named insured on the vehicle being used to perform your duties
• Physical requirements: climbing ladders up to 12’ tall, ability to lift 50 lbs, operate power tools (screwdriver & drill)

Responsibilities

• Manage team of 20+ Regular Reps and 30-80 year-round Associates
• Train and motivate team to drive all Key Performance Indicators (Cases pulled, Space, Sell In Program)
• Drive execution and maintain data integrity within team to drive Mattel POS and Retail Service ROI
• Determine and fill team staffing needs based on market store POS analysis and mileage parameters
• Adhere to the Standard Operating Procedure for sourcing, interviewing, and hiring for approved team staffing needs for assigned geographic area – Reps and Associates
• Execute national new hire training programs with Reps and Associates to ensure they are trained and efficient on industry, Mattel and account processes, guidelines, and systems
• Hire and maintain a productive Seasonal Associate team to meet the changing needs of the business throughout the year and especially Q4
• Review and analyze key compliance benchmarks for team by utilizing RS tools to enhance performance
• Provide on-going performance management and recognition for direct reports by establishing quantifiable targeted results, assessment and coaching through the execution of the Accelerated Performance program
• Resolve performance issues through utilization of corporate resources to gain positive resolution
• Participate in divisional teams focused on national training and teambuilding
• Promote succession planning and career development of key district personnel through implementation of the CAP program
• Ensure execution of account priorities ensure key program compliance, placement of instore displays and maintenance, and special project execution with area team
• Possess knowledge of account goals, procedures, and tools to maximize in-store productivity
• Develop partnership with store management through dissemination of information and identification of opportunities to maximize sales
• Participate in trade shows, blitzes, remediations and special projects as requested by RS management, sales, and marketing teams
• Manage budget based on corporate and Retail Service guidelines – look for opportunities to increase efficiencies
• Monitor productivity parameters for assigned team – survey data, mileage, in-store hours, travel, and basic administrative time – and take action to improve and follow protocol to correct system errors
• Identify district or divisional opportunities to work smarter and more effectively - share best practices
• Maintain and build proficiency in software applications and RS systems that are required to manage RS team performance
• Provide store level information for RS What’s in Store on product, packaging, displays, in-store trends and competitive issues through utilization of RS reporting tools
• Respond to retail data survey special requests for sales and marketing groups
• Communicate timely store level issues, opportunities, trends, and insights to RS management team

Preferred Qualifications

• Experience preferred in consumer products industry, retail management, sales or account buying position
• BS or BA degree in Business/HR Management preferred

Benefits

Flexible work model