Revenue Cycle Manager

Summary

Join Octave, a modern behavioral health practice, as a Revenue Cycle Operations Manager. In this high-growth startup, you will lead and develop a team of revenue cycle professionals, overseeing all aspects of the revenue cycle process. You will be responsible for optimizing billing, coding, and collections, implementing process improvements, and ensuring client satisfaction. This role requires strong leadership, analytical, and communication skills, along with experience in healthcare revenue cycle management. You will collaborate with various departments to align revenue cycle activities with organizational goals. Octave offers a competitive salary and benefits package, including health insurance, retirement plan options, paid time off, and parental leave.

Requirements

Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Ensures a safe, secure, and compliant work environment
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
• Build and manage a high-performing team, including hiring, training, and development
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans
• Lead a team of Revenue Cycle professionals dedicated to a culture of continuous improvement
• Oversee the completion of Revenue Cycle projects and the maintenance of ongoing initiatives, collaborating with various Octave stakeholders (e.g., Product, Finance, Client Experience)
• Analyze data to prioritize projects and manage the daily throughput of the internal Revenue Cycle team and external vendors
• Provide guidance and oversee weekly Revenue Cycle team meetings
• Align team and individual goals with organizational objectives, providing guidance and support
• Serve as a resource for the Revenue Cycle team, troubleshooting complex issues such as intricate client insurance coverage scenarios and offering guidance on next steps
• Oversee customer service performance metrics to ensure the team meets client support SLAs
• Manages and resolves conflicts constructively, addressing and mitigating conflict situations to foster a cooperative workplace atmosphere and maintain team cohesion
• Stay informed about payor policies relevant to Octave's work, communicate updates to the team and ensure compliance with payor contracts
• Provide key metric analysis to the leadership team on a monthly and quarterly basis
• Serve as a subject matter expert in revenue cycle management, providing expert guidance and support to optimize billing, coding, claims processing, collections, and reimbursement strategies

Preferred Qualifications

• Bachelor’s Degree in related field or equivalent work experience
• Minimum 4 years Healthcare Revenue Cycle experience; ideal candidate will have hands-on experience in all functions of the Revenue Cycle
• Experience devising, outlining, communicating, and implementing complex project plans and seeing them through to timely completion - with proven results
• Experience in billing and collecting insurance receivables, including familiarity with collections processes for both in-network and out-of-network insurance payers
• Experience in patient collections and managing escalations
• Proven track record of devising, communicating, and implementing complex project plans, ensuring timely completion and delivering tangible results
• Proficiency in data analysis, with the ability to present insights that inform business decisions effectively
• Strong foundation in customer service, both internally and externally
• Ability to work independently, set and meet deadlines, and effectively engage stakeholders to drive initiatives forward
• Demonstrates accountability for meeting deadlines and delivering on commitments
• Excellent written and verbal communication skills, with the ability to foster cross-functional relationships and collaborate effectively within teams

Benefits

• Company sponsored life insurance, disability and AD&D plans
• Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available
• Octave offers generous Paid Time Off as well as paid parental leave benefits