Revenue Enablement Program Manager

Summary

Join Komodo Health's Revenue Enablement team as a Sales Enablement Program Manager focused on Customer Retention. You will design and implement training programs, develop content, and coach the Customer Retention team to improve their sales acumen, drive renewals, and expand existing accounts. This role requires collaboration with Customer Retention leadership and cross-functional teams. You will leverage enablement technology and sales methodologies to optimize learning and achieve measurable business outcomes. Success in this role will be measured by improved customer retention metrics and demonstrable ROI. Komodo Health offers a hybrid work model and a competitive benefits package.

Requirements

• 3+ years of progressive experience in Sales Enablement with a strong focus on Customer Success/Retention enablement in a high-growth SaaS or technology environment
• Demonstrated success in designing, developing, and executing enablement programs that have directly improved customer retention metrics (e.g., reduced churn, increased renewals, driven expansion)
• Proven ability to identify knowledge/skill gaps and build targeted curriculum to address them
• Proficiency with Articulate Rise, Storyline, and Camtasia for content creation
• Experience using interactive tools like Slido in training delivery
• Strong working knowledge of CRM platforms, particularly Salesforce
• Awareness and practical experience with Sales/CSM platforms like Highspot and Gainsight
• Familiarity with sales methodologies such as MEDDICC and their application in a customer success context
• Exceptional communication, presentation, and facilitation skills, with the ability to influence and build strong relationships with stakeholders at all levels, from individual contributors to executive leadership
• Analytical mindset with a data-driven approach to program design and measurement
• Strategic thinker who can translate business objectives into actionable enablement plans
• Proactive, problem-solver with a strong ability to navigate ambiguity and drive change
• Passion for coaching, empowering teams, and fostering a culture of continuous learning and improvement

Responsibilities

• Lead Customer Retention Enablement Strategy: Develop, own, and execute a comprehensive enablement strategy specifically for our Customer Retention teams (Account Managers and Customer Enablement Managers), aligned with GTM and revenue objectives
• Uncover & Address Gaps: Conduct in-depth needs analyses to identify knowledge gaps, skill deficiencies, and process inefficiencies within the Customer Retention function. Translate these findings into actionable enablement solutions
• Curriculum & Content Development: Design, develop, and deliver engaging and impactful training programs, content, and playbooks. This includes leveraging tools like Articulate Rise, Storyline, Camtasia, Slido to create high-quality, scalable learning experiences
• Methodology & Process Integration: Implement and reinforce sales methodologies (with an awareness of MEDDICC ) specifically adapted for the customer retention lifecycle, ensuring consistent application in renewals, cross-sell, and expansion motions
• Proactively map customer retention processes to key customer lifecycle stages , identifying opportunities to optimize conversion, improve adoption, and reduce churn
• Stakeholder Partnership: Serve as the primary enablement liaison and strategic partner to Customer Retention senior leadership, actively participating in their leadership meetings and leading the Customer Retention GTME Steering Committee to define and prioritize enablement initiatives
• Cross-Functional Collaboration: Work closely with Revenue Operations, Product Marketing, and other GTM Enablement leaders to ensure seamless integration of enablement efforts, drive adoption of tools ( Salesforce, Gainsight, Highspot ), and measure program effectiveness
• Coaching & Manager Enablement: Develop programs to upskill first-line Customer Retention managers in coaching methodologies, empowering them to effectively develop their teams
• Measurement & ROI: Partner with Revenue Operations to define, track, and report on key performance indicators (KPIs) for Customer Retention enablement programs, demonstrating clear ROI and business impact (e.g., renewal rates, expansion revenue, NPS improvement)
• Customer Retention & Broader GTM Events: Contribute to the planning and execution of key events (e.g., QBRs, kickoffs) to ensure enablement alignment and impactful content delivery

Preferred Qualifications

• Experience in sales, customer success, or partner-facing roles, with a strong understanding of their unique challenges and needs
• Knowledge of data, and cloud technologies, and how they apply to the life sciences space
• Expertise in change management and fostering organizational adoption of new tools and processes
• Highspot administration or ownership expertise

Benefits

• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance and life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance and long-term disability insurance