Remote Revenue Operations Analyst

Summary

Join Raintree as a Revenue Operations Analyst in our Business Operations team. This remote position involves special projects, collaboration with stakeholders, process and technology solution implementation, and day-to-day operational support. Ideal candidates should have strong interpersonal communication skills, business acumen, attention to detail, and the ability to manage and prioritize various projects.

Requirements

• A bachelor's degree in Business Administration, Marketing, Finance or related field
• 3-5 years revenue operations, business analysis, or systems administration experience in a high-growth environment, SaaS preferable
• Working knowledge of sales, customer experience, and marketing processes and related data
• Knowledge of Salesforce CRM required
• Familiarity with one or more of the following (or similar) tools: Outreach, Pardot, Hubspot, Gong, Gainsight, RightAnswers, Chilipiper, Jira, etc
• Advanced MS Excel skills a plus
• Excellent verbal & written interpersonal communication skills
• Experience working with multiple cross-functional teams

Responsibilities

• Build relationships with stakeholders in Marketing, Sales, Client Success, Support, Professional Services, and Finance, to understand business needs and challenges
• Act as subject matter expert on Raintree processes, data, and systems, and hold ownership of resolving business and technical inquiries from other Rainees on these topics
• Lead and manage business optimization and system enhancement projects from the Revenue Operations roadmap end-to-end in line with Raintree’s go-to-market approach and data-driven insights
• Partner with business stakeholders to gather and thoroughly document business requirements for projects
• Collaborate with the business systems / internal tools team to design, test, implement, and optimize best-in-class technical solutions to meet business needs
• Create and deliver training to business users on new and updated processes and tools as needed
• Proactively audit processes, systems, and data to ensure a high level of quality and effectiveness throughout the function
• Find proof points for what’s working and what needs to change while having fun!
• Serve as a business admin for select internal tools, providing user education and support to internal teams as needed, including technical enhancements
• Creation and maintenance of sales, marketing, and revenue-related reporting and dashboards in the CRM and/or BI platform
• Creation and delivering compelling, data-driven presentations
• Other duties as assigned

Benefits

• Remote Work/Work From Home
• Paid Time Off/11 Paid Holidays/Year-End Holiday Break
• Health, Dental, Vision, HSA/FSA
• 401K with Company Match
• Disability & Life Insurance
• Employee Assistance Program
• Paid Parental Leave