Riverside Insights is hiring a
Revenue Operations Analyst

Summary

Join Riverside Insights as a Revenue Operations Analyst to optimize revenue-generating processes, improve workflows, and leverage CRM tools. This role requires a strategic thinker with strong analytical skills and a deep understanding of revenue operations within a SaaS environment.

Requirements

• Bachelor's degree in business, Finance, Data Analytics, or a related field
• 2-4 years of experience in revenue operations, sales operations, or a similar role, preferably in a SaaS environment
• Strong proficiency with HubSpot CRM, including workflow automation, reporting, and data management
• Exceptional analytical and problem-solving skills with a data-driven mindset
• Excellent communication and collaboration skills with the ability to work cross-functionally
• Strong project management skills with the ability to manage multiple priorities simultaneously
• High attention to detail and commitment to accuracy and quality

Responsibilities

• Optimize and manage CRM tools (HubSpot, Dealhub, etc.) to improve Sales, Service and Marketing efficiency for 4 Business Unit’s within Riverside
• Perform monthly data audits with Vendors and automate validation processes
• Streamline CRM workflows by automating key sales and marketing tasks
• Collaborate with vendors and internal teams to maintain and enhance CRM tools
• Develop custom HubSpot dashboards to track KPIs for sales, marketing, and customer success across 4 business units within Riverside
• Conduct pipeline analysis and manage quoting automation to support sales and enablement teams
• Improve forecasting and cross-functional alignment through monthly process reviews with stakeholders
• Collaborate with enablement team to build and deliver training for Sales, Customer Success and Marketing teams
• Provide daily support for CRM systems, resolving ticket requests and reducing future issues through training and documentation
• Conduct regular training sessions to enhance CRM usage and reduce support requests
• Identify, scope and execute projects which you feel will help Riverside grow

Preferred Qualifications

• Deal Hub experience is a plus
• Advanced Excel skills; experience with BI tools (e.g., Tableau, Power BI) is a plus

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding