Revenue Operations Analyst

Summary

Join ShipHawk, a leading order fulfillment software company, as an Associate Revenue Operations Analyst! This role, based in Santa Barbara, CA or remotely in the Continental US, involves collaborating across departments to facilitate internal revenue operations, sales, and marketing analysis. You will analyze data, extract insights, and present findings to improve revenue generation and retention. The ideal candidate possesses strong analytical skills, experience with CRM and BI tools, and excellent communication abilities. ShipHawk offers a competitive salary, fully remote work, flexible time off, and comprehensive benefits.

Requirements

• 1 -3 years experience, preferably in a revenue operations or analyst role within a hyper-growth SaaS environment
• We welcome applications from recent graduates in Business, Economics Majors
• CRM Administrator experience required (e.g. Salesforce, Hubspot, Pipedrive)
• Business Intelligence tool (e.g. Looker, Tableau, Power BI)
• Bachelor’s degree in business-related field
• Proficiency in Excel or Sheets, strong logical reasoning and data manipulation skills
• Strong understanding of cloud-based software data structures and workflows
• Ability to work in a highly dynamic, constantly changing environment
• Curiosity to explore and assume new areas of responsibilities

Responsibilities

• Collaborate within a RevOps team focused on Internal Revenue Operations: Sales, Marketing, Account Management, and Finance
• Perform sales finance functions: customer onboarding, invoice draft generation, pre deal desk approval review, and monthly revenue audit
• Evaluate and implement improvements in workflow between customer-facing and backing applications
• Perform sales analysis and operations and implement improvements: Salesforce administration, pipeline analysis, assist with establishing and tracking KPIs and other key metrics
• Drive process improvements and manage day-to-day functions of Salesforce, including automations, reporting, data integrity, troubleshooting, and maintenance
• Act as first Point of Contact for Revenue Teams
• Advise teams and system owners with middleware processes that fill in gaps between cloud-based data sources
• Design, drive adoption and implement new processes and tools cross functionally to support Revenue Team goals
• Provide training and support to revenue teams on adopted systems/tools and expectations; ensure data integrity to support timely/accurate reporting
• Support manager with data integrity of revenue tools (Currently: Looker, Outreach, HubSpot, Salesforce, Chili Piper, PandaDoc, Zapier and LinkedIn Navigator)
• Collaborate with FP&A team to ensure the right insights are tracked; flagging any risks or opportunities that relate to Revenue Team goals
• Identify and recommend areas for revenue improvement to maximize new revenue generation and net revenue retention
• Support revenue recognition, billing, and collections process with FP&A Team
• Support Finance with Revenue Team commissions and underlying data integrity
• Other duties as assigned by the Manager

Benefits

• Salary Range: $69,000 - $85,000 (based on location and experience)
• Fully Remote Role
• Flexible Time Off
• 11 Paid Holidays
• Paid Parental Leave
• Medical, Dental, Vision Insurance - covered 100% by employer
• 401(k)
• Basic Life Insurance
• Remote Virtual Team Events