Senior Revenue Operations Analyst

Summary

Join Storyblok's Revenue Strategy and Operations Team as a Revenue Operations Manager and optimize the end-to-end revenue process within Salesforce. You will integrate and manage CRM and revenue tools, oversee the Lead-to-Cash process, and implement automation to increase efficiency. Collaborate with sales, marketing, and partner teams to design an Order-to-Cash and Renewal-to-Cash process. Develop policies, documentation, and reporting systems to drive data-based decision-making. Support the quoting process and contribute to forecasting. This role offers a chance to contribute to a growing company with numerous benefits.

Requirements

• 5 years of Experience in sales operations / revenue operations in a SaaS startup working with Salesforce
• Deep understanding of the range of tools typically used by a fast-growing SaaS company including but not limited to Salesforce, Marketing Automation, Sales Automation, Data Enrichment, BI and Customer Data Management
• Advanced skills in complex modelling (eg in Google Sheets or Excel), reporting, analysis, and forecasting techniques
• Data-driven, highly analytical with excellent attention to detail
• Strong creativity and problem-solving skills, with the ability to think ‘outside of the box’ when faced with challenges and willing to take the initiative to drive performance
• Highly numerate, commercially aware and demonstrating great communication skills
• Naturally inquisitive and driven by results and having an impact in the business
• Experience with ERP systems (Netsuite preferred) and basic accounting skills

Responsibilities

• Support our GTM teams with Salesforce operations in a timely manner
• Develop and maintain advanced reports, dashboards, and SaaS KPIs to give leaders visibility into pipeline health, revenue growth, and trends to provide actionable insights that drive data-based decision-making
• Own parts of the forecasting process and different SaaS performance analytics
• Collaborate closely with other marketing, partner and sales divisions teams
• Identify and implement opportunities for automation across the revenue cycle to increase efficiency and reduce manual tasks. Leverage technologies to drive operational efficiencies
• Lead the optimization and continuous improvement of the end-to-end revenue process from lead generation, orders, and renewals to cash within our CRM (Salesforce) to ensure the processes are aligned with Storyblok’s business needs
• Monitor and maintain the accuracy of our Salesforce data to achieve high data integrity, in collaboration with our Technology team
• Be responsible for a smooth Lead, Order to Cash process
• Oversee the integration, optimization, and ongoing management of our CRM and other revenue-related tools, ensuring they support streamlined workflows and accurate data across different teams
• Design with the accounting team an Order, Renewal to Cash process with the CRM and ERP
• Collaborate with the sales enablement team and provide materials and information that supports training and enablement sessions for the go-to-market team
• Support the quoting process, including complex customer quoting
• Develop and maintain policies, processes and documentation

Preferred Qualifications

Experience with Data Visualization / dashboarding is beneficial (eg by using a BI tool like Sigma software or equivalent)

Benefits

• Monthly remote work stipend (home internet costs, electricity)
• Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals