Revenue Operations Coordinator

Summary

Join BrainPOP's Revenue Operations team as a Revenue Operations Coordinator! This role supports sales, success, order activations, and revenue data integrity, working closely with Sales, Marketing, and Finance teams. You will assist with sales support, order processing, data integrity, and cross-functional collaboration. The position offers a hybrid or remote work option (Eastern Time Zone preferred) and is ideal for a detail-oriented, process-driven individual. Responsibilities include resolving sales tickets, processing orders, ensuring data accuracy, and collaborating with various teams. The role requires strong communication and problem-solving skills.

Requirements

• Passionate about operational efficiency and data accuracy
• Highly detail-oriented, with a knack for organization and problem-solving
• Curious and learning oriented; seeks learning opportunities, and is able to apply new knowledge and skills
• A strong communicator, comfortable liaising with internal teams and external customers
• Able to manage multiple tasks simultaneously and prioritize effectively
• A proactive team player who takes ownership of responsibilities while collaborating cross-functionally
• 6 months to 2 years of experience in a professional environment (internship experience is ok)
• Basic skills in Excel and Google Sheets for data management and reporting

Responsibilities

• Assist with sales support requests by resolving basic tickets submitted through the Sales Jira help desk, ensuring timely response, accuracy, and proactive follow-up
• Support order processing by performing data entry, reviewing purchase order accuracy, and building an understanding of processing workflows and associated systems like Salesforce and NetSuite
• Ensure seamless customer experience by responding to basic customer inquiries regarding orders, renewals, and subscription updates
• Support data integrity efforts by assisting with data clean up tasks in Salesforce, NetSuite, and other systems
• Collaborate with Finance and Billing teams to ensure accurate customer subscription data, process order amendments, and maintain organized payment information
• Provide direct support to the Sales team, helping troubleshoot CRM-related issues, provide guidance/document sales processes, executing bulk quote requests, and assisting with outreach campaigns
• Provide administrative support for the RFP response process by assisting with documentation and coordination tasks
• Support user-acceptance testing (UAT) by executing test cases and documenting bugs
• Other duties as assigned

Preferred Qualifications

• Exposure to sales operations, order processing, revenue operations, customer support, or a related field
• Bachelor's degree
• Experience with Salesforce, NetSuite, Jira, Looker, or similar CRM and ERP tools
• Experience working in B2B SaaS or EdTech
• Previous exposure to sales teams, finance teams, or order processing workflows

Benefits

• Hybrid work environment with remote flexibility
• Competitive pay bands