Revenue Operations Manager

Summary

Join Headspace as their Revenue Operations Manager and lead the strategy, processes, and systems for their Customer Success Group, the largest GTM team. You will design and execute scalable post-sales processes, own data and reporting infrastructure, redesign revenue systems (Salesforce, Salesloft), and act as a trusted advisor to CSG leadership. This individual contributor role reports directly to the VP of Revenue Operations and requires 5+ years of experience in a similar role within a high-growth B2B company. A deep understanding of post-sale processes, metrics, and KPIs, along with strong analytical skills, is essential. Headspace offers a competitive salary, stock awards, comprehensive healthcare, a wellness stipend, retirement savings match, and more.

Requirements

• 5+ years of experience in a Revenue Operations role in a high-growth B2B company
• Deep understanding of post-sale processes, metrics, and KPIs
• Strong knowledge of Revenue tech stack (Salesforce, Salesloft, etc.)
• Demonstrated problem-solving and analytical skills
• Excellent business acumen and the ability to translate data into actionable insights
• Ability to prioritize tasks and manage multiple projects simultaneously

Responsibilities

• Lead Revenue Operations for the Customer Success Group by designing and executing scalable post-sales processes, such as QBRs, auto renewals, multiyear contracts, and customer lifecycle cadences
• Anticipate long-term operational challenges, propose strategic improvements to existing processes, and introduce innovative solutions aligned with departmental goals
• Develop and own a prioritized process improvement backlog to ensure operational excellence and measurable impact on revenue performance
• Own the data and reporting infrastructure for the Customer Success Group, ensuring consistent, high-quality insights that drive decision-making
• Lead cross-functional data improvement projects, delivering strategic dashboards and reports that track key revenue KPIs, including customer health metrics and account-level activity
• Analyze performance trends to identify growth opportunities and recommend actionable strategies to CSG leadership
• Redesign and optimize revenue systems (e.g., Salesforce, Salesloft) to better align with CSG processes, collaborating closely with the systems integration team
• Streamline workflows and automate repetitive tasks to improve team productivity while maintaining high standards of accuracy and compliance
• Act as a trusted advisor to CSG leadership by proposing strategies to address complex technical and operational challenges
• Foster a collaborative environment by leveraging expertise from other teams to develop scalable solutions and align processes across functions
• Represent Revenue Operations in cross-functional initiatives, influencing the direction of major projects and gaining buy-in for proposed improvements

Preferred Qualifications

• Background in healthcare revenue operations
• Proficiency in sales / CS data & analytics

Benefits

• Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave
• Paid performance incentives