Revenue Operations Manager

Summary

Join OneSignal, a leading omnichannel customer engagement solution, as a GTM Operations Manager. You will manage and improve the CRM (Salesforce), build and manage CRM dashboards and reports, analyze CRM data, optimize revenue funnels, develop sales territories and segmentation, manage lead routing, build sales forecasts, collaborate with cross-functional teams, administer GTM compensation plans, manage GTM systems (Outreach, Gong, ZoomInfo, Apollo, Koala, Rattle, Impartner, DocuSign), provide issue resolution and training, and onboard new employees. This role requires 2-5 years of experience in GTM operations at a technology company, proficiency in Salesforce, and strong data analysis skills. The position offers a competitive salary ($94,000-$105,000 in NY and CA), equity, and comprehensive benefits. OneSignal values friendliness, empathy, accountability, collaboration, proactiveness, and a growth mindset.

Requirements

• 2-5 years experience at a technology company in GTM operations, preferably in B2B Saas
• Proficiency in Salesforce a must, including but not limited to: object & field management, creating custom workflows and automations, user testing, front end optimizations, integrating custom and managed solutions, sandbox development, user testing, error identification and resolution
• Technically inclined with the ability to help implement integrations and knowledge of modern GTM business solutions
• Strong interpersonal skills; demonstrated effective listening and communication skills with the ability to synthesize data collected and identify the root of problems/causes
• Proficiency in data analysis and reporting tools (e.g., Excel, SQL)

Responsibilities

• Manage and improve our CRM (Salesforce) to support our Marketing, Sales, Success, and Support stakeholders and colleagues
• Build and manage CRM dashboards, create supporting reporting, and generate ad hoc reports as needed
• Analyze CRM data and generate impactful insights for the Go-To-Market (GTM), Finance, Product, and Leadership teams
• Optimize our revenue funnels, identifying bottlenecks and implementing improvements to increase sales efficiency and productivity
• Develop sales territories and segmentation, create account books for our Sales teams, and manage our account reassignment processes
• Manage our existing inbound lead routing system, optimizing lead flow and distribution around Sales management requirements
• Build and maintain accurate sales forecasts and reporting
• Develop and implement GTM performance metrics
• Collaborate closely with cross-functional business partners in BI, Marketing, Sales, and Success
• Administer and analyze GTM compensation plans, ensuring the timely and accurate dispersal and execution of all agreements
• Manage existing core GTM systems including: Outreach, Gong, ZoomInfo, Apollo, Koala (intent solution), Rattle (CRM to Slack workflow builder), Impartner (PRM), DocuSign
• Support our Marketing, Sales, and Success colleagues with issue/error resolution, process enablement, and system training
• Onboard and train all new customer-facing employees with the above mentioned GTM systems

Preferred Qualifications

• Background using tools like Outreach, Gong, and LeanData a plus
• Bonus: Experience with other solutions in our ecosystem: Marketo, HubSpot, BigQuery, Mixpanel, Intercom

Benefits

• Competitive equity program
• Comprehensive and inclusive benefits