Revenue Operations Manager

Summary

Join OpenTeams as their Revenue Operations Director and become the operational and technical backbone of their marketing and sales functions. You will be responsible for integrating tools and systems, driving data-informed decisions, and enhancing team productivity. This hands-on role involves building and optimizing processes, reporting frameworks, and operational systems. As the company grows, this position will evolve into a leadership role. You will work with various teams to align go-to-market strategies and ensure seamless data flow. This is a remote-first position within a collaborative and ambitious team.

Requirements

• Bachelor’s degree in Business, Computer Science, Marketing, or a related field
• 7+ years of experience in a Marketing Operations, Sales Operations, or Revenue Operations role, preferably in a startup or high-growth environment
• Proven experience managing and integrating systems like CRMs (e.g., Pipedrive, Insightly, HubSpot, Salesforce), marketing automation platforms, and analytics tools

Responsibilities

• Evaluate, implement, and maintain a robust stack of marketing, sales, and revenue operations tools (e.g., Pipedrive, Insightly, HubSpot, Salesforce, Google Analytics, and productivity platforms)
• Build integrations between tools to ensure seamless data flow across systems (CRM, marketing automation, sales enablement, and reporting platforms)
• Identify bottlenecks in the sales and marketing workflows and recommend process improvements to optimize performance and provide insights
• Develop, maintain, and enhance dashboards for sales, marketing, customer success, and revenue metrics, providing actionable insights to leadership
• Track KPIs such as customer acquisition cost (CAC), lead conversion rates, pipeline velocity, and revenue growth
• Regularly audit data quality across systems to ensure accuracy and reliability
• Design and refine scalable processes for lead management, opportunity tracking, revenue earning, NPS, and customer success handoffs
• Establish workflows and automations to minimize manual tasks for the customer success, marketing and sales teams
• Partner with stakeholders to design an optimized customer journey that aligns with the company’s goals
• Collaborate with the sales, marketing, customer success, and product teams to align on go-to-market strategies
• Act as a liaison between technical teams and business units to translate operational needs into technical solutions
• Ensure tools and processes are designed with user adoption and productivity in mind
• Proactively identify areas for improvement and scalability as the company grows
• Lay the foundation for a future Revenue Operations team by documenting processes and building scalable systems
• Other responsibilities as needed

Preferred Qualifications

• Strong proficiency with data analytics and visualization tools (e.g., Anaconda, Excel, Tableau, Power BI, Looker)
• Familiarity with APIs, system integrations, and automation tools like Open API, Zapier or Workato
• Basic knowledge of SQL, Python, or other scripting languages is a plus
• Strong analytical skills with a data-driven mindset
• Ability to juggle multiple projects, prioritize effectively, and meet deadlines
• Excellent problem-solving and process design skills
• Strong written and verbal communication skills for presenting insights and solutions to non-technical stakeholders
• Familiarity with open-source business models or SaaS companies
• Experience supporting enterprise sales and marketing teams

Benefits

• You'll become an important part of a collaborative, remote-first team
• We strive to provide a working environment that gives you room to learn and grow