Revenue Operations Systems Administrator

Summary

Join Mitratech's global team as a Revenue Operations Systems Administrator, supporting Sales, Customer Success, and Customer Support teams. Maintain and optimize our revenue tool stack, leveraging your expertise in Gainsight, Salesloft, and other systems. Partner with the Salesforce Administrator to understand business needs and integrate systems. Drive data quality, migration, and maintenance, while documenting processes and recommending improvements. Balance stakeholder needs with business objectives, resolving system issues and taking initiative. This role requires strong analytical and problem-solving skills, excellent communication, and a collaborative team spirit.

Requirements

• 1+ years of Gainsight administration experience
• 3+ years of professional work experience demonstrating
• A strong ability to think critically, problem-solve and analyze information to determine the best business outcomes designing technical solutions to support & solve business problems
• Knowledge of Salesforce object/field structure for integration mapping
• Demonstrated success working effectively independently and as a part of a team
• Attention to Communication (Oral & Written) : The ability to ensure that information is passed on to others who should be kept informed as well as t he ability to express oneself clearly in conversations , business writing and interactions with others
• Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers
• Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
• Analytical & Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective
• Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area
• Takes Initiative: The ability to assess and initiate things independently
• High school diploma or equivalent, college degree preferred

Responsibilities

• Be the subject matter expert (SME) on Gainsight, Salesloft and other Sales and Customer Success systems and design the platform, processes and data structures which will influence the future of our business
• Partner with Salesforce Administrator to learn business needs and impacts on integrated systems
• Drive overall health of company’s systems instances and develop new business logic to support our highly dynamic sales process, including
• Data Quality, Migration and Maintenance
• Document system configuration and administrative processes
• Keep updated on releases, features and best practices. Make recommendations to management regarding implementation as appropriate
• Balances stakeholder needs along with business objectives by meeting with stakeholders to better understand needs and finding ways to integrate requests while helping the business meet objectives
• Identify and resolve problems within systems
• Perform other duties as assigned

Preferred Qualifications

Gainsight Certified NXT Administrator preferred