Muck Rack is hiring a
Revenue Specialist

Summary

Muck Rack is looking for an intellectually curious and process-oriented Revenue Specialist to join their Customer Success Operations team. The Revenue Specialist will support the CS teams by coordinating operational processes, managing administrative tasks, identifying opportunities for process improvements, and ensuring data accuracy. They should have experience in a SaaS environment, with at least 2 years in an operations or project management role, and proficiency in Salesforce and other customer success tools.

Requirements

• 2-4 years of professional experience in a SaaS environment, with at least 2 years in an operations or project management role
• Strong understanding of customer success principles and practices
• Ability to work with data analysis tools
• Excellent communication and interpersonal skills
• Proficiency in Salesforce and other customer success tools
• Strong organizational skills with an emphasis on detail and process optimization
• A proactive approach to problem-solving and project management
• Team player with the ability to work independently

Responsibilities

• Monitor and report on key performance indicators (KPIs) related to Customer Success and operational efficiency
• Collaborate with cross-functional teams to ensure alignment and cohesive customer experience
• Manage administrative tasks related to customer accounts, such as CRM/CSP cleanup, risk mitigation, and vendor management
• Identify opportunities for process improvements and co-lead initiatives to increase efficiency and effectiveness
• Utilize knowledge of Customer Success methodologies and tech stack tools to create automated solutions and streamline operational tasks
• Oversee Customer Success dashboards and reports, ensuring the team has access to up-to-date insights on customer engagement and health metrics
• Regularly update and maintain standard operating procedures (SOPs) and documentation
• Partner with GTM enablement to ensure new CSMs are properly onboarded for success in their role

Benefits

• Remote Work, Forever.. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership
• Transparent Compensation.. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market
• Health & Wellness.. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families
• PTO and Family Benefits.. Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our 'Holiday Swap Program.' We also provide up to 16 weeks of fully paid parental leave
• Personal & Professional Development.. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities
• Culture of Inclusion.. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably