Risk Analyst II

Summary

Join Thumbtack's Trust and Safety team as a Senior Risk Analyst and contribute to a safe and high-quality experience for our users. You will proactively analyze data to identify and prevent issues, develop data-driven policies and processes, and collaborate with cross-functional teams. This role requires strong analytical, communication, and problem-solving skills, along with experience in data analysis and cross-functional collaboration. You will balance multiple projects, create data visualizations, and present findings to stakeholders. The position offers a virtual-first work model with various benefits and perks.

Requirements

• Proficiency using SQL for querying large datasets, complemented by expertise in data visualization tools such as Tableau or Looker
• Proven experience analyzing user data, ideally within a tech or marketplace environment
• Exceptional communication skills, both written and verbal, essential for creating impactful content and presenting complex results to technical and non-technical stakeholders
• Demonstrated analytical, problem-solving, and strategic thinking abilities, coupled with excellent decision-making capabilities, showcasing a talent for processing and interpreting large data sets to identify optimal solutions
• Experience in cross-functional collaboration and effective project management, ensuring timely and successful project completion
• Self-starter attitude with a demonstrated capacity for driving projects to fruition independently, showcasing initiative and self-motivation
• 4+ years of relevant experience
• Willingness to have an early morning schedule (as early as 6AM)

Responsibilities

• Support the Trust and Safety Team to improve the safety and quality of the Thumbtack experience for both professionals and customers
• Proactively analyze large datasets to derive new recommendations for improving trust and safety on Thumbtack
• Develop data-driven policies and processes to improve the efficiency and effectiveness of Trust and Safety Platform (product and engineering) and operational efforts
• Balance multiple projects at the same time
• Demonstrate strong written and oral communication by creating data visualizations and presentations on analytical findings and recommendations, and by providing regular updates to stakeholders
• Collaborate cross-functionally with Engineering, Data, Legal, and Product teams to develop processes and ensure T&S goals are included in new product features
• Self prioritize activities and tasks based on importance to drive completion of department goals
• Contribute to our team and company culture through peer collaboration, training, coaching and personal development

Preferred Qualifications

• Familiarity with statistics and programming languages (e.g. R, Python) to support advanced data analysis and modeling tasks
• Familiarity with Large Language Models (e.g. GPT-4, Llama2, and Gemini)
• Experience in making data-driven recommendations, and then working with product, engineering and/or operations teams to implement solutions
• Proven ability to work effectively with remote, global teams

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being