Remote SaaS Implementation Consultant

Summary

Join QuartzBio as an Implementation Consultant to lead configuration requirements discussions with pharma and biotech customers, set up and program automated processing workflows on our platforms, troubleshoot and maintain existing integrations and workflows, and serve as the technical subject matter expert on customer data and technical systems.

Requirements

• Bachelor’s degree related field and a minimum of 5 years of relevant work experience in (translational science, bioinformatics, biomedical research, data science, data engineering) with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience
• 0 to 3 years experience working in a customer-facing role (e.g., internal and/or external)
• 1 to 3 years experience leading technical projects
• Excellent problem-solving and analytical skills
• Strong written and verbal communication skills
• Ability to articulate ideas and write clear and concise reports

Responsibilities

• Manage the implementation of various products for customers by working closely with customers to understand and document requirements and executing those requirements into fully integrated and configured solutions
• Train customers on best practices related to our products
• Build integrations between different systems, including automated data acquisition workflows
• Provide technical solutions to address specific customer challenges
• Participate in research and development activities as appropriate
• Contribute to the advancement of QuartzBio’s products as a domain subject matter expert
• Develop documentation and data specifications
• Performs work on problems of moderate scope requiring modification of source code
• Manage projects and initiatives with moderate complexity
• Contribute to strategic planning and decision-making
• Mentor junior team members and provide guidance
• Continuously improve skills and stay up-to-date with emerging best practices
• Perform other duties as assigned

Preferred Qualifications

• PhD in relevant subject domain (e.g. Biology, Chemistry, Bioinformatics, Bioengineering) preferred
• Domain expertise in specific biomarker technologies (e.g. flow cytometry, IHC, NGS) preferred

Benefits

• Health insurance
• Retirement savings benefits
• Life insurance and disability benefits
• Parental leave
• Paid time off for sick leave and vacation