Sales Administrator

Summary

Join our client, a leading Australian IT and Managed Services Provider, as a Sales Administration & Order Processing Specialist! This remote, full-time position supports sales and service delivery processes. You will assist in preparing proposals and quotes, manage sales orders, maintain client records in the CRM, and collaborate with internal teams. The ideal candidate has 3+ years of experience in sales support or order processing within the IT or MSP industry, strong communication skills, and proficiency in Microsoft Office Suite. Benefits include a permanent work-from-home setup, HMO, annual leave, and a Christmas bonus.

Requirements

• 3+ years of experience in sales support, administration, or order processing, preferably in IT or MSP
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, OneNote, Teams)
• Familiarity with CRM systems and sales tracking tools
• Strong organisational skills and attention to detail
• Ability to follow strict sales processes consistently

Responsibilities

• Assist in preparing proposals, quotes, and contracts for IT and Managed Services
• Maintain accurate client records and sales data in the CRM system
• Support account management teams with quotes, follow-ups, and issue resolution
• Identify opportunities to improve sales support processes
• Manage sales and purchase orders, ensuring timely processing
• Collaborate with the Service Delivery team to coordinate IT service implementation
• Monitor sales requests, escalate issues when necessary, and ensure a smooth sales process
• Liaise with internal teams to ensure seamless communication and service delivery
• Update and maintain data in CRM systems and sales tracking tools
• Ensure compliance with company policies and procedures when processing orders
• Work closely with suppliers and vendors via email and Microsoft Teams (no direct client calls)

Preferred Qualifications

Experience with ConnectWise Manage PSA & Kaseya Quote Manager

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)