Sales Administrator

Summary

Join Zūm's Charter team as a Sales Administrator! You will manage the entire charter booking process, from initial quote to final confirmation, working closely with customers and internal teams. This role requires strong communication and organizational skills, proficiency in Google Suite, and the ability to handle time-sensitive requests. The position offers remote work options (preferably in the Mountain Time Zone) or on-site at our Redwood City HQ. We are seeking candidates located in either the Mountain or Pacific Time Zone. The ideal candidate will have experience in sales support, administration, or booking agent roles. Competitive salary and benefits are offered.

Requirements

• 2-5+ years of sales support, administrative, booking agent experience
• Exceptional communication skills, both written and verbal
• Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets
• Willingness and ability to quickly learn and use Zum admin and charter website
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• A detail-oriented mindset, ensuring all charter requests are processed accurately
• A positive and coachable attitude, with the eagerness to adapt to changes and feedback
• Comfort with handling a high volume of charter requests and the potential for repetitive tasks

Responsibilities

• Manage inbound charter requests from established customers, predominantly through email and phone calls
• Provide support to multiple Account Executives who oversee a range of customer accounts
• Utilize Google Suite to organize and manage communication-related to charter requests
• Leverage ZUM admin and charter website to facilitate the charter booking process
• Oversee the entire process from initial quote generation to final booking of charters
• Collaborate effectively with multiple departments within the organization to ensure the smooth execution of charter services
• Maintain a high level of attention to detail to ensure accuracy and quality of services
• Demonstrate a coachable attitude, always willing to learn and adapt to changing procedures and policies

Preferred Qualifications

• An understanding of the charter and transportation industry is a plus but not required
• The ability to work effectively in a team and cross-collaborate with different departments

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• Bonus
• Equity
• Commissions