Sales Associate

Summary

The Sales Associate position at the Met Opera Shop involves achieving daily sales goals while providing exceptional customer service. The role requires a knowledgeable, energetic individual who can sell across various product categories, understand up-selling and cross-selling, cultivate high-end customers, provide excellent customer service, maintain visual displays, and stay informed of store activities.

Requirements

• Excellent selling skills
• Strong math skills – with a knowledge of retail math desired
• A love of the opera and a strong knowledge of opera composers, performers, works and recordings
• Friendly, outgoing, professional personality
• Prior experience in retail (music, luxury preferred)
• Excellent customer service skills
• Excellent communication skills
• Excellent written skills

Responsibilities

• Achieve daily sales goals
• Provide exceptional customer service
• Sell across a variety of product categories
• Understand and execute on up-selling and cross-selling
• Cultivate high-end customers and patrons, creating sales and membership opportunities
• Maintain a thorough knowledge of Met Shop products and promotions
• Stay informed of merchandise campaigns, promotions and store activities
• Actively work to maintain visual displays including accurate signs, price tags, and collections
• Restock and replenish the selling floor
• Keep the selling area, registers and stock area clean and well maintained
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner
• Stay current with Met Opera productions
• Adhere to all policies and programs contained in the Employee Handbook
• Stay informed of store standards, practices and routines and work accordingly
• Answer phones courteously and promptly
• As assigned assist in the training of new sales associates
• Communicate effectively with customers and co-workers
• Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)
• Perform other retail associate duties as directed including but not limited to: assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office, data entry on an as-needed basis, receiving merchandise, preparing orders for shipment, performing cycle counts, and other activities needed to operate the store and web business