Sales Coordinator

Summary

Join Datacom's successful team as a Sales Coordinator and contribute to sales growth by providing exceptional customer service. Leverage your IT hardware experience to build client relationships, identify opportunities, and support the sales process. This fast-paced role offers opportunities for career advancement and a flexible work environment, combining in-person collaboration with remote work options. You will plan and prioritize sales support activities, identify sales leads, maintain sales statistics, provide administrative support, handle customer complaints, and identify opportunities for improvement. Datacom offers a dynamic and agile work environment with various perks and professional development opportunities.

Requirements

• At least 2 years experience within the ICT sector
• Sound IT hardware product and services knowledge
• Excellent customer/vendor relationship building and management skills
• Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise
• Strong verbal and written communication skills
• Proven analytical and problem-solving skills
• Detailed with good organisational skills
• A team player and also have the ability to work independently

Responsibilities

• Plan and prioritise sales support activities towards achieving agreed business goals, whilst managing your time and productivity
• Identify sales leads and escalating them to Business Development Managers
• Complete tasks in resourceful and effective ways
• Maintain sales statistics, records of sales performance and the customer database
• Provide administrative support for the production of tenders, bids and other sales related documents
• Receive, handle or escalate customer complaints related to the sale of our products/services
• Identify opportunities for continuous improvement to build a culture of service excellence
• Display a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to
• Promote a positive culture within the team

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses