Sales Development Manager

Summary

Join Tekmetric's Sales Development team as a Manager, building, training, and mentoring a team of sales development representatives to exceed quotas. Collaborate with sales leadership to define and track key performance indicators. Partner with Marketing, Sales, and Customer Success teams to optimize workflows and documentation. Interview, hire, and train new team members. Regularly meet with your team to provide feedback and coaching, and work with operations to improve business processes. Share insights with other sales leadership to optimize the team and scale operations. This role requires 2-3 years of experience managing SDRs/BDRs (B2B SaaS preferred), 2+ years as an Inside Sales/Business Development Representative, and proven success in hiring and coaching sales people. The ideal candidate will demonstrate Tekmetric's core values: building things that matter, entrepreneurial spirit, a 'yes before no' attitude, and valuing teamwork.

Requirements

• Required 2 - 3 plus years of experience managing SDRs / BDRs (B2B SaaS experience preferred)
• 2+ Years of successful experience as an Inside Sales / Business Development Representative
• Experience and expertise using and building workflows in a CRM system (HubSpot and Salesforce preferred)
• Strong and clear communicator
• Proven track record of hiring and ramping SDRs to quota
• Proven and demonstrated experience successfully coaching sales people
• Exceptional Listening Skills and Empathy
• A strong sense of ownership and accountability
• Must live in the Eastern Time zone (required)

Responsibilities

• Lead generation through target account selling, outbound cold calling, and calling on marketing-generated inbound leads
• Serve as the liaison for potential customers as they interact with different sales roles on their buying journey (i.e. booking demos, demo reminders, follow-ups after demo, etc…)
• Building out and refining information about leads in a CRM, to assist in lead qualification
• Providing useful details to the sales team so they can deliver a tailored demo experience
• Collaborating and keeping active lines of communication with other sales team roles that play a part in the customer journey
• Ensuring all potential customers receive exceptional service from start to finish
• Helping coach and provide light training to new Sales Development Representatives as we grow
• Build, train, and mentor a team of sales development representatives to meet and exceed 100% of quota
• Work with sales leadership to define, track, and report on key performance indicators for your team
• Collaborate with Marketing, Sales, and Customer Success to build, update, and maintain workflows and supporting documentation that enable your team to effectively support sales development activities for our team of account executives
• Interview, hire, and train new members of your team
• Meet regularly with your team to share feedback, provide coaching, and work with our operations team to consistently improve business processes that increase team performance
• Share insights with other sales leadership counterparts to continue to optimize our team and scale our operations

Preferred Qualifications

• Experience closing new business is a strong plus
• Ability to manage a team in both remote and in-person settings, depending on your location. Comfort and experience with both management styles is preferred
• You have a love of building something new or improving on current processes and care about making a positive difference
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value
• Generous Paid Time Off, because we know you do your best work when you're well-rested
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you
• Keep growing with support for continuing education - we’re invested in your development