Sales Development Representative

Summary

Join Articulate as a Sales Development Representative and handle inbound leads via phone calls and sales chats, answering questions and qualifying leads. You will also conduct outbound sales activities using a scripted approach. This role thrives in a fast-paced, autonomous environment and requires strong teamwork. The position is not commission-based. You will leverage the BANT methodology to qualify leads and maintain coverage of live sales support channels. You'll work collaboratively with other teams to ensure exceptional customer experiences.

Requirements

• Minimum two years of experience in a business development or sales support role
• Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks
• Adept at finding answers on the spot and handling uncertainty from customers and prospects
• Solid computer skills, including in-depth experience with Salesforce.com ; able to create, manage, and update lead, contact, and opportunity information with ease
• Positive, energetic phone presence
• Outstanding written and verbal communication skills
• A can-do, positive attitude
• Independence at managing the day-to-day volume, case assignment, and other duties as assigned or time allows
• Thoughtful, trustworthy doer
• BA or BS degree or equivalent experience

Responsibilities

• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams
• Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams
• Reach out to prospects and customers to conduct scripted sales activities
• Work cooperatively with other Articulate teams to deliver an exceptional customer experience
• Answer basic questions from prospects and customers
• Transfer more complex questions or situations to the appropriate frontline team
• Track and gather evidence from calls and chats for high-priority customer issues or needs
• Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment
• Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)
• Other sales support duties as assigned

Preferred Qualifications

• Solid computer skills, including experience with core sales tools such as Salesforce, ZoomInfo, Outreach, and LinkedIn
• Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems
• Fundamental understanding of lead and sales development best practices
• Experience working in a remote environment

Benefits

• $48,200 - $72,400 a year
• This position is also bonus eligible
• This is a US-based role and can be performed remotely from anywhere within the United States