Sales Development Representative

Summary

Join Grafana Labs as a Sales Development Representative (SDR) and embark on a rewarding journey focused on three core missions: guiding users and prospects, partnering with the sales team to identify new business opportunities, and developing valuable, transferable skills. You will balance reactive and proactive work, responding to inbound inquiries and outreaching to target accounts. This demanding role requires a detective mindset, confident communication, and proficiency in using AI to enhance productivity. The company fosters a collaborative environment with a team-first attitude and offers opportunities for professional growth. Grafana Labs values its open-source DNA and seeks driven, humble, and technically curious individuals to contribute to its community and business goals. This is a great opportunity for those starting their careers or looking to transition into the tech industry.

Requirements

• Fluent in Spanish (written and spoken)
• Ideally located in Austin, Dallas, or Houston but open to other locations in US Central and East time zones
• Open to feedback and coaching, always looking for ways to improve
• Clear and concise written and verbal communication style
• Excellent organizational skills and the ability to prioritize many tasks and demands
• Willingness and ability to take on any task - no matter how small or big - with a focus on quality
• Resourceful and proactive in an environment that is constantly evolving
• Driven by purpose and by winning with a team-first attitude

Responsibilities

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends
• Follow up on inbound leads effectively and efficiently
• Use a multi-channel approach (email, social, WhatsApp, calling) to proactively outreach to new leads within target accounts; our top SDRs are confident and effective on the phone
• Use Salesforce and Grafana dashboards for lead and account management and research
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn
• Drive effective discovery conversations to understand users’ needs and goals in to provide them the appropriate resources and communicate how Grafana can help them
• Consistently meet new business opportunity and pipeline targets
• Collaborate with cross-functional teams such as marketing and sales to win as a team

Preferred Qualifications

Fluency in Brazilian Portuguese

Benefits

• Equity
• Bonus (if applicable)