Sales Development Representative

Summary

Join SureDone as a remote Sales Development Representative (SDR) and contribute to a growing eCommerce platform. You will identify and qualify mid-market and enterprise-level clients, generating and nurturing leads to build a robust sales pipeline. Key responsibilities include prospect research, high-volume lead generation, campaign development, product knowledge demonstration, collaboration with sales and marketing teams, appointment setting, and market awareness. This role requires proven experience in SaaS sales, specifically within mid-market and enterprise sectors, along with strong communication and sales skills. SureDone offers a competitive compensation package, including a base salary plus incentives, and comprehensive benefits.

Requirements

• 2+ years as an SDR within a SaaS firm, with a proven track record of achieving quotas and goals
• 1+ years selling to mid-market and enterprise markets
• 1+ years of experience in selling e-commerce solutions, ideally focused on product management, catalog management, or order management
• Impeccable written and spoken communication skills with strong grammar, spelling, and attention to detail
• Ability to craft impactful, solution-focused long-form messaging for emails and concise messaging for social media
• Excellent listening skills, with ease in advising customers through the sales process
• Confidence and focus to generate interest through daily dials and overcome gatekeepers
• Skilled in identifying and qualifying customer needs to recommend tailored solutions
• Knowledge of sales techniques, strategies, and lead generation processes
• A natural ability to build rapport
• Hustle, motivation, drive, and a positive energy that fuels consistent outreach efforts
• Highly organized, with the ability to prioritize responsibilities in a fast-paced environment
• Effective at managing metrics and KPIs
• Fluent English, with clear and professional communication
• Consistent availability during Eastern Time Zone hours (8am-5pm or 9am-6pm)
• Authorized to work in the US, with a permanent US address preferred
• Experience with CRM systems, particularly Salesforce
• Proficient in lead research tools like Apollo and LinkedIn Sales Navigator
• Experience with revenue intelligence tools such as RingCentral’s RingSense
• Familiarity with a modern sales tech stack, including Zoom, Slack, and G-Suite
• Familiarity with AI content generation tools (such as ChatGPT, Jasper, or Copy.ai) for drafting or refining outreach messages, social posts, and email sequences quickly and efficiently
• Understanding of using AI to enrich leads
• Understanding how to use AI-driven A/B testing tools to experiment with different messaging and improve outreach effectiveness based on results

Responsibilities

• Conduct thorough research to identify and qualify mid-market and enterprise-level brands, manufacturers, distributors, and third-party online sellers that align with SureDone’s ideal customer profile
• Drive significant daily outreach, with a daily target of over 100 meaningful touches across channels, including cold calling, email campaigns, LinkedIn, association memberships, partner development, and networking. Initiate and nurture conversations to build strong connections with potential clients
• Create and refine sales campaigns and outreach cadences for both initial outreach (0-3 months) and long term nurturing (3-18+ months), including phone scripts, social media messages, and email templates. Leverage AI tools and personal expertise to optimize messaging and ensure effectiveness in connecting with target prospects
• Develop a comprehensive understanding of SureDone’s products, services, and value proposition to communicate effectively with prospects. Conduct high-volume outreach to engage decision-makers, identify their business needs and pain points, and position SureDone as a tailored solution
• Collaborate with the sales and marketing teams to strategize and coordinate on target accounts, optimizing outreach efforts for lead conversion. Maintain up-to-date records of leads, interactions, and opportunities in Salesforce, ensuring data accuracy and seamless lead qualification based on established criteria
• Schedule and coordinate product demonstrations and appointments for Account Executives, ensuring a smooth transition from lead generation to the sales phase
• Stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market. Contribute to the improvement of sales processes, messaging, and lead generation tactics, supporting additional tasks like following up on NPS survey results or assisting in churn prevention as needed

Preferred Qualifications

• Experience with multichannel eCommerce platforms (e.g., SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping)
• Experience in the automotive, motorsports, or powersports sectors, with familiarity in fitment and catalog management

Benefits

• 100% coverage of medical, dental and optical insurance for you with extra compensation if you opt-out with existing coverage
• 401k
• Flexible Spending Account (Both healthcare and dependent care)
• Free membership to TalkSpace
• Free access to HealthAdvocate
• Supplemental Life Insurance
• Supplemental short term and long term disability
• Paid Time Off
• Work from anywhere in the world
• Supportive team environment