Sales Engagement Consultant

Summary

Join AlphaSense as a Sales Engagement Consultant/Product Specialist and become a key player bridging sales, customer success, and technical support. You will build client relationships, provide technical expertise, and drive product adoption. Your deep client interaction will inform product development. Responsibilities include fielding customer support inquiries, ensuring customer health through training and consultations, assisting sales with pitches and demos, generating valuable content, and contributing to product direction. The role requires strong communication, client relationship building, and problem-solving skills. AlphaSense offers a competitive base salary, performance-based bonuses, equity, and a generous benefits program.

Requirements

• Be a client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• Be a skilled communicator who can engage at any level of an organization
• Be an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Be eager to learn
• Be able to distill and explain complex issues in simple terms
• Be intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture
• Possess strong time management and task prioritization skills

Responsibilities

• Field support calls, emails, and chats, locally resolving as much as possible
• Port tickets out to appropriate teams when needed and retain your position as the customer’s point person through resolution
• Work hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
• Assist sales in product pitches and demos
• Run trial training calls
• Identify content that our customers are likely to care about, and package it for distribution by sales and account management
• Field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management)

Benefits

• Performance-based bonus
• Equity
• Generous benefits program