Sales Engineer

Summary

Join Axon and be a pre-sales sales engineer, playing an instrumental role in accelerating sales initiatives. You will achieve mastery of Axon technologies, lead business and technical presentations, and have technical conversations with IT departments and channel partners. Responsibilities include providing pre-sales technical support, removing sales obstacles, developing key partner relationships, and effectively positioning technology against competitors. You will also manage the POC/Pilot process, improve technical documentation, capture requested features, develop Statements of Work (SOW), and represent Axon at field events. This role requires up to 70% travel within Colombia. The ideal candidate is a self-starter who excels in a fast-paced environment and is passionate about protecting life.

Requirements

• Willingness to travel
• Fluent English and Spanish, Portuguese is a plus
• Assist Sales with presentations and analysis to enlarge customer portfolio
• Training new employees
• Document translation & verification for new products Axon brings to the market
• Assist Sales Executives in commercial offer documentation
• Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience
• 4+ years customer facing pre-sales or consulting background required
• 3+ years of experience with public procurement in LatAm
• Experience selling SaaS based solutions
• Must have intellectual curiosity, humility, accountability and positive approach
• Strong Technical Writing skills to provide professional responses to customer RFPs / RFIs
• Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies
• Basic knowledge of computer hardware, operating systems, and storage devices
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc

Responsibilities

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key partners for growth within their customer base
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

Preferred Qualifications

• Experience in End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies
• Experience with Law Enforcement technology solutions and public procurement is a plus