Remote Sales Engineer

Summary

Join our team as a Sales Support Engineer and play a crucial part in assisting the sales team by providing technical support, developing proposals, preparing sales calculations, and ensuring customer satisfaction.

Requirements

• Team player
• Excellent communication and leadership skills
• Ability to plan, multi-task, and manage time effectively and independently with minimal supervision
• Strong report writing and record-keeping ability
• Ability to work under high pressure with minimal supervision and guidance
• Result-oriented
• Able to accept responsibilities based on delegation and participation
• Creativity and analytical skills
• Ability to communicate technical knowledge clearly and understandably
• Technical writing skills
• Ability to work independently and as part of a team in a dynamic and fast-paced environment
• Bachelor’s degree or equivalent technical qualifications in Electrical/Mechanical Engineering or Physical Sciences
• Proven experience as a Sales Support Engineer, Technical Support Engineer, or in a similar support role
• Proficiency in using SAP software and other sales and technical support tools
• Working knowledge of MS Office, advanced Excel, and excellent skills in Visual Basic

Responsibilities

• Provide assistance in the preparation of sales quotations and tenders, including sales calculations
• Prepare detailed technical documentation, including specifications, diagrams, and system layouts
• Ensure all technical aspects of proposals are accurate, comprehensive, and aligned with customer needs
• Develop macros in Excel for automatic sales calculations and cost dispersion
• Prepare spare parts quotations using SAP
• Maintain detailed records of customer interactions, technical requirements, and sales activities
• Prepare and deliver technical reports, proposals, and presentations to customers and internal stakeholders
• Track and report on sales support activities, customer feedback, and technical issues
• Coordinate with internal stakeholders to compile estimations
• Undertake any other assignments as allocated by the reporting supervisor/management

Benefits

Flexibility to work outside regular business hours to accommodate customer needs