Sales Engineer

Summary

Join our team as a Sales Engineer and support the sales team by providing expert technical knowledge, facilitating solution design, and guiding prospects through the value of the company’s CX offerings.

Requirements

• Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field
• 3-5 years of experience in a sales engineering, solution engineering, or technical consulting role, ideally within CX, SaaS, or B2B technology
• Strong understanding of customer experience technologies, including CRM, contact center solutions, AI-based analytics, and digital engagement platforms
• Excellent communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences
• Demonstrated success in creating tailored technical solutions that meet customer needs and drive sales outcomes
• Proficient in solution selling methodologies and able to work effectively in a high-stakes, client-centered environment

Responsibilities

• Collaborate with the sales team to identify and qualify customer needs, objectives, and challenges
• Prepare and deliver high-impact presentations, demos, and proof-of-concept (PoC) sessions tailored to each customer’s CX requirements
• Work with customers to understand their technical and business requirements, translating those into CX solutions that highlight the company’s strengths
• Design and architect solutions in alignment with both the customer's needs and the company’s technical capabilities
• Develop a comprehensive understanding of the company’s CX product suite and be able to effectively communicate its value proposition and differentiators
• Address technical questions from prospects and customers, handling objections and educating them on how the company’s solutions integrate within their existing environment
• Create and maintain technical documentation, including solution blueprints, integration guides, and proposal content to support the sales process
• Build and maintain strong relationships with prospective customers, acting as a trusted technical advisor throughout the pre-sales phase
• Understand customer pain points and business goals, demonstrating empathy and an understanding of how CX solutions can drive value
• Serve as a point of contact for technical concerns, guiding customers through any challenges they may face during the decision-making process
• Collaborate with product management, engineering, and support teams to ensure that customer needs are communicated and addressed
• Provide feedback to product and development teams on customer requirements and product enhancements based on market trends and customer feedback
• Work with marketing to create case studies, testimonials, and product collateral that highlight successful customer solutions and outcomes
• Stay up to date on the latest CX trends, competitive landscape, and industry advancements
• Continuously improve technical skills and product knowledge to effectively meet customer needs and align solutions with evolving market demands