Sales Engineer

Summary

Join Broadvoice's growing team in Colombia as a Sales Engineer Manager! This remote position focuses on pre-sales activities for contact center solutions, including requirement gathering, proposal preparation, and technical presentations. You will lead a team, identify opportunities for new feature development, and manage projects. The ideal candidate possesses strong technical skills, contact center experience, and team management expertise. Broadvoice offers a comprehensive benefits package and a supportive, inclusive work environment.

Requirements

• Higher qualification in the area of engineering or similar; experience of operations in Contact Centers
• Previous experience in Team Management
• Contact and knowledge with windows and operating systems
• Knowledge with databases
• Voice knowledge about IP
• Knowledge with networks and IP Protocols
• Knowledge with scripting tools
• Fluency in English
• Availability to travel

Responsibilities

• Pre-sales for the Contact Center area
• Requirement gathering with customers
• Preparation of responses to RFI’s
• Preparation of response to RFQ’s
• Preparation of response to Public Tenders
• Technical Presentation of the Contact Center Solution
• Identification of new features to be developed within the scope of Contact Center solutions

Preferred Qualifications

• Pre-sales experience of voice and Contact Center software solutions
• Experience in coordination or project management in the sector

Benefits

• Paid vacation and holidays
• A host of other perks