Sales Engineer

Summary

Join Cognigy's presales team as a Sales Engineer/Presales Engineer and partner with the sales team to drive strategic deals. You will participate in discovery calls, technical deep dives, and create compelling product demonstrations. Responsibilities include designing solutions that meet customer needs, analyzing customer requirements, and collaborating with stakeholders. You will also provide technical support, stay updated on the competitive landscape, and deliver internal training. Cognigy offers significant career development opportunities. This role requires expertise in consulting, sales engineering, enterprise software, and programming (JavaScript, with Java/Python a plus). Contact center knowledge and presentation skills are essential.

Requirements

• Consulting & Sales Engineering Expertise: Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations
• Enterprise Software Proficiency: Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table
• Programming Skills: Utilize your JavaScript programming/scripting experience, essential for presales and enablement services
• Low Code & Conversational AI Experience: Experience presenting conversational AI and generative AI technologies
• Contact Center Knowledge: Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design
• Presentation Prowess: Be a confident and engaging presenter, capable of captivating your audience
• Technical Expertise: Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX
• Sales Acumen: Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition
• Communication & Collaboration: Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams

Responsibilities

• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle
• Participating in discovery calls and technical deep dives
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of Cognigy
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how Cognigy can address these needs
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating Cognigy to potential customers, and providing product information
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market
• Provide internal training to other teams across the company

Preferred Qualifications

• Knowledge of Java, Python, or similar languages is a plus
• Creative & Design Skills: Experience with video editing, Photoshop, or similar tools is a valuable asset
• Tech Enthusiast: Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies

Benefits

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more