Sales Engineer

Summary

Join JumpCloud's Pre-Sales Engineering team as a technical trusted advisor, providing consultative support to organizations across the UK and EMEA region evaluating the JumpCloud platform. You will deliver tailored product demonstrations, uncover customer challenges, and align JumpCloud solutions to address those needs. Collaborate with direct and partner sales teams, building relationships through technical enablement and co-selling. Assist prospects with free trials, provide technical Q&A, and assess their readiness for a formal sales cycle. You will also identify common technical issues to inform product development and advise on implementation best practices for optimal customer value. This remote role based in England requires excellent communication skills and the ability to explain complex concepts simply to technical and IT leadership audiences.

Requirements

• Excellent written and verbal communications skills
• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Desire and ability to learn new complex concepts

Responsibilities

• Act as the technical trusted advisor to provide consultative support for organizations across the UK and EMEA region evaluating the JumpCloud platform
• Provide tailored product demonstrations
• Uncover customer pain points and challenges and aligning JumpCloud solutions to those challenges
• Support direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co-selling
• Assist prospects with setup and configuration of free trials
• Provide technical Q&A to prospects as they progress through trial
• Assess prospect readiness to enter a formal sales cycle
• Understand implementation best practices to advise on the quickest customer time to value
• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
• Provide evaluation framework for prospects to follow in their POC

Preferred Qualifications

• 5+ experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of network architecture
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, WebAuthn
• Experience configuring and deploying identity and/or directory solutions
• Experience with both direct and channel/partner sales cycles