Sales Engineer

Summary

Join JumpCloud's expanding Pre-Sales Engineering team as a remote technical trusted advisor, providing consultative support to organizations evaluating the JumpCloud platform. You will deliver tailored product demonstrations, uncover customer challenges, and align JumpCloud solutions to address those needs. Responsibilities include supporting sales teams, building partner relationships, assisting with trial setups, providing technical Q&A, assessing prospect readiness, and advising on implementation best practices. You will also identify technical issues for product development and provide evaluation frameworks for prospects. This role requires strong technical acumen, excellent communication skills, and experience in technical sales or an equivalent role. JumpCloud offers a remote-first work environment.

Requirements

• Excellent written and verbal communications skills
• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Comfortable with public speaking
• Desire and ability to learn new complex concepts
• Drive to help move prospects through sales process
• 2-4 years experience in technical sales role or equivalent
• Strong technical acumen; must be able to understand complex IT challenges and align them to JumpCloud solutions
• Strong presentation skills, ability to conduct product demonstrations
• Hands-on experience with cloud environments (AWS, Azure, or GCP) and API-based integrations
• Experience with technical presentations, product demonstrations, and Proofs of Concept (POCs)
• Strong understanding of protocols RDP, SSH, OIDC, VNC
• Strong understanding of Identity Infrastructure, IAM, IAG and PAM
• Technical English proficiency (reading, writing, and speaking skills)
• Ability to clearly communicate technical concepts to both technical and non-technical audiences

Responsibilities

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
• Providing tailored product demonstrations
• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
• Support direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co-selling
• Assist prospects with setup and configuration of time based trials
• Provide technical Q&A to prospects as they progress through trial
• Assess prospect readiness to enter a formal sales cycle
• Understand implementation best practices to advise on the quickest customer time to value
• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
• Provide evaluation framework for prospects to follow in their POC

Preferred Qualifications

• Hands on experience in K8s, Docker, or other containerization technologies
• Knowledge of Zero Trust Architecture principles and implementations
• Ability to write technical documentation, architectural diagrams, and solution briefs
• Experience with PAM integrations and automations
• Basic knowledge of IT, Cloud, SaaS technologies
• Basic understanding of network architecture
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, WebAuthn
• Experience configuring and deploying identity and/or directory solutions
• Experience with scripting languages, PowerShell preferred
• Experience with both direct and channel/partner sales cycles
• Experience with MEDDIC Sales Methodology

Benefits

Remote work, flexible hours